Operations Team Leader

Operation Management
 Manage and participate to the promotion of tests in Danang
 Manage the delivery of the test by providing support to the candidates’ pre-test (registrations), during the test (test day management) and after the test (delivery of the results within timeframe)
 Ensure appropriate test venue arrangements are in place prior to each test
 Manage the team to support efficient and smooth operations
 Manage test centre Speaking Examiners, including recruitment, training, and certification within the PSN guidelines
 Manage test centre Invigilators, including recruitment and training within the guidelines
 Payment confirmations provided to Manager/Finance Manager on time and accurately
 Supervise the Enquiry on Results appeals system
 Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
 Represent at conferences and stakeholder events as required
Quality and Compliance
 Independently perform audits on the test centre as scheduled and provide documented feedback and reports
 Ensure both test centres and off-site testing operations are managed within the operating procedures
 Ensure adherence to all manuals
 Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
 Assist with the development and implementation of policies
 Ability to work in a professional manner with stakeholders and in accordance with organisational values
 Liaise with manager and Finance manager to facilitate contracts for various business aspects as required. Monitor all current contracts to ensure terms are adhered to
 Inform Manager of issues regarding risk management/ security to ensure centre compliance with security policy and procedures
 All invoices for payment are processed in a timely manner
Leadership
 Provide supervision, guidance and support to Test Day Supervisor, Admin staff and casual staff on their daily tasks
 Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate /IDP processes.
 Support the Manager with the annual staff performance review for relevant staff member

Job Requirements
• Strong administrative and sound financial skills
• Strong written and verbal communication skills ( 6.5 or above)
• Strong analytical, research and problem-solving skills
• Competent user of Microsoft Office suite
• Ability to prioritise a varied workload; strong organisational skills
• Ability to plan, organize, prioritise and execute multiple tasks within set objectives in a timely and professional manner
• Interest in/ experience of international education and/ or testing services
• Able to work on Saturday and be flexible with work schedule
• Ability to work under pressure, detail focus and time constraint
• Ability to work in team and individual
• Customer-oriented, patient, friendly
• Good planning and reports
• Please attach an updated photo of yourself
Benefits:
• 13th month salary.
• Incentive quarterly and bonus annually
• English Training scholarship for staff and family in ACET.
• 15 working-days recreation leave, 10 days sick leave.
• Annual medical examination.
• Staff development & Training.
• Outing Trip.
• Other benefits according to IDP’s policy.

- 13th Month Salary, Annual Bonus, Quarterly Incentive
- Private Health Care Insurance
- 15 days annual leaves, 10 days sick leaves

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp