Operations Manager (Job#23246)
Mức lương: Trên 30 triệu
Đã hết hạn nộp hồ sơ - 97 lượt xem
Ngày cập nhật: 14/11/2019
Thông Tin Tuyển Dụng
Mô tả công việc
1. Application Support.
- Ensure reasonable resource assignments within Application Support Operations.
- Ensure comprehensive material for the handover of solution/system/hardware to Application Support staffs from other teams in IT and/or other departments within the company.
- Ensure staffs having proper training and practice before rolling out to the operations on application support.
- Ensure staffs executing the routine jobs, maintenance jobs, diagnostic checklist (if any) as the requirement from the requesters.
2. Operational Support
- Ensure reasonable resource assignments for office support operations.
- Monitoring assignments in helpdesk to ensure the right executor assigned to each request.
- Tune up the service level of teammate on supporting officers in the company.
3. Operation Reporting
- Define/design the operation reports to meet the requirement of showing the status of IT operation accurately and clearly.
- Manage IT Operation Team to deliver the reports on-time and accurate.
4. Resource Management
- Staff management includes but not limited to roster preparation, staff attendance, monitoring and evaluating staff performance, and load balancing.
- Cost control
5. Risk Management
- Determine the risks in IT Operation on both procedural and human resources. Find the resolution for the potential risks.
- Execute the resolution if required.
6. SLA Compliance:
- Manage the IT Operation complying the agreed SLA.
- Determine resolution for those non-compliance items (if any).
- Define the KPI for the team and assist team members to achieve the KPI.
- Ensure reasonable resource assignments within Application Support Operations.
- Ensure comprehensive material for the handover of solution/system/hardware to Application Support staffs from other teams in IT and/or other departments within the company.
- Ensure staffs having proper training and practice before rolling out to the operations on application support.
- Ensure staffs executing the routine jobs, maintenance jobs, diagnostic checklist (if any) as the requirement from the requesters.
2. Operational Support
- Ensure reasonable resource assignments for office support operations.
- Monitoring assignments in helpdesk to ensure the right executor assigned to each request.
- Tune up the service level of teammate on supporting officers in the company.
3. Operation Reporting
- Define/design the operation reports to meet the requirement of showing the status of IT operation accurately and clearly.
- Manage IT Operation Team to deliver the reports on-time and accurate.
4. Resource Management
- Staff management includes but not limited to roster preparation, staff attendance, monitoring and evaluating staff performance, and load balancing.
- Cost control
5. Risk Management
- Determine the risks in IT Operation on both procedural and human resources. Find the resolution for the potential risks.
- Execute the resolution if required.
6. SLA Compliance:
- Manage the IT Operation complying the agreed SLA.
- Determine resolution for those non-compliance items (if any).
- Define the KPI for the team and assist team members to achieve the KPI.
Yêu cầu ứng viên
- University degree or above in IT, Computer Mathematics or related subjects.
- Minimum 8 years’ experience with at least 3 years manager level on IT operations support in finance sector preferable experience in securities trading firm.
- Experience on finance system and securities trading system is a must.
- Experience on operating for securities trading systems is an advantage.
- Experience identifying, analyzing and managing risks on complex operating environment and able to maintain the SLA achievement.
- Basic infrastructure knowledge.
- Strong experience leading / managing services and functions supporting IT/Service Desk operations/tools
- Services oriented mind-set is required.
- ITIL service experience or having ITIL certification is an advantage.
- Good presentation, written and verbal communication skill.
- Knowledge on Unix, database included DB2, Oracle, and/or Informix.
- Knowledge on the operation of securities trading business is an advantage.
- Communication skills, communication confidence, teamwork, good customer relations;
- Reading technical documents in English good, basic communication
Benefits
- Highly competitive remuneration package: Attractive monthly salary, 13th month salary, KPIs bonus, Public holiday bonus,...
- Premium AON health care insurance and full labor insurance
- 14 days Annual leave
- Luxury team-building trip and varied engagement activities
- Joining the leisure clubs: Football, E-Sport, Running, Gym, Yoga....
- Fully sponsored training to build your career
- 5-Day Workweek
- Professional, open minded and supportive working environment
- Minimum 8 years’ experience with at least 3 years manager level on IT operations support in finance sector preferable experience in securities trading firm.
- Experience on finance system and securities trading system is a must.
- Experience on operating for securities trading systems is an advantage.
- Experience identifying, analyzing and managing risks on complex operating environment and able to maintain the SLA achievement.
- Basic infrastructure knowledge.
- Strong experience leading / managing services and functions supporting IT/Service Desk operations/tools
- Services oriented mind-set is required.
- ITIL service experience or having ITIL certification is an advantage.
- Good presentation, written and verbal communication skill.
- Knowledge on Unix, database included DB2, Oracle, and/or Informix.
- Knowledge on the operation of securities trading business is an advantage.
- Communication skills, communication confidence, teamwork, good customer relations;
- Reading technical documents in English good, basic communication
Benefits
- Highly competitive remuneration package: Attractive monthly salary, 13th month salary, KPIs bonus, Public holiday bonus,...
- Premium AON health care insurance and full labor insurance
- 14 days Annual leave
- Luxury team-building trip and varied engagement activities
- Joining the leisure clubs: Football, E-Sport, Running, Gym, Yoga....
- Fully sponsored training to build your career
- 5-Day Workweek
- Professional, open minded and supportive working environment
Quyền lợi được hưởng
- Good benefits
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HR2B - TALENT RECRUITMENT JSC.
1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam
Người liên hệ: Ms.Pham Thu Huong
1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam
Người liên hệ: Ms.Pham Thu Huong
HR2B is one of the top 3 executive search firms in Viet Nam. Our combination of strong matching process, deep market knowledge and world class customer service adds value to our client's business and enriches the lives of our candidates. HR2B search services enable our clients to find the right ...Chi tiết
HR2B is one of the top 3 executive search firms in Viet Nam. Our combination of strong matching process, deep market knowledge and world class customer service adds value to our client's business and enriches the lives of our candidates. HR2B search services enable our clients to find the right managers and professionals for their business in Vietnam. Since 2003, HR2B Search service has matched thousands of professionals and managers to our customer organizations across a range of business functions and industries. www.hr2b.com CONTACT: Ho Chi Minh City Head Office: 1st Floor, Thien Son Building, 5 Nguyen Gia Thieu, Ward 6, District 3, Ho Chi Minh City, Vietnam Hanoi Office: 22nd Floor, Capital Tower, 109 Tran Hung Dao Street, Hoan Kiem District, Ha Noi Capital, Vietnam Danang Office: 3rd Floor, Indochina Riverside Tower, 74 Bach Dang Street, Hai Chau District, Da Nang City, Vietnam Ẩn chi tiết
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Tìm thêm việc làm
HR2B - TALENT RECRUITMENT JSC.
Địa chỉ: 1st Floor, 5 Nguyen Gia Thieu Street, District 3, Ho Chi Minh City, Vietnam
Quy mô: 25-99 nhân viên