Operations Manager

• Develop initiatives and partnerships that will ensure company provides market-leading Gateway service relative to our cost position.
• Provide expertise in developing Operations management and strategies to be consistent with ground operations strategies
• Liaise to utilize any needed resources and support eventually to gain competitive edges in terms of costs and services
• Obtain any support needed from country SMTs and update any progress on primary GW initiatives Regional Operations Team
• Liaise in the development of country GW strategies, ensure understanding of vision and mission Network Gateways and Hubs
• Liaise in operations including export/import and transit, develop GW contingency plans
• Develop the Gateway component of Annual Operating plans in tandem with the Regional strategies and ensure implementation of the plan.
• Maintain and drive a high company profile often within a difficult regulatory environment.
• Perform management tasks with due regard to budgetary targets, service/ productivity levels and cost controls.
• Ensure that company meets/improves upon its Gateway Customs, regulatory and environmental obligations while actively leading initiatives to remove trade impediments.
• Ensure the country Gateways are managed within cost targets and seek means by which to manage costs whilst maintaining / improving service and productivity levels.
• Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets
• Ensure alignment with regional and local needs
• Plan and implement Gateway facilities, equipment and infrastructure in accordance with regional guidelines and local requirements.
• Implement Gateway projects to address regional and network imperatives and programs
• Ensure Gateway operational practices and procedures are compliant with regional and network operation policies.
• Oversee Gateway Security practices to ensure policies and business needs are met.
• Ensure employees in Gateways are trained and developed to meet business and succession needs and ensure that adequate manpower is planned and in place, in conjunction with Human Resources and Line Trainers
• Ensure that company meets/improves upon its GW Customs, regulatory and environmental obligations while actively leading initiatives to remove trade impediments
• Determine organization structure, roles and responsibility and performance targets for the function
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Develop a team spirit and multitasking capabilities within the team.
• Plan, organize and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisal, including coaching
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.
• Availability of required skills with excellent understanding of business.

- Communication skills (English), spoken and written
- Competency segment ‘Business’
+ Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
- Business Acumen: Understands business principles and language, including the fundamentals of finance and profitability. Uses this understanding to achieve results and to increase the performance and profitability of our company.
- Cross Border Thinking: Has a holistic mindset and stays abreast of important trends that may affect our competitiveness as a group. Manages the business, giving priority to the international position of our company.
- Competency segment ‘Leadership’
+ Shaping Direction: Develops and communicates strategies and goals that achieve competitive advantage. Demonstrates a clear understanding of the organization’s strengths, weaknesses, opportunities and threats.
+ Constructive Challenge: Contributes to an environment where people at all levels stand up for their ideas and where the status quo can always be challenged for the better.
+ Building and Leading Teams: Knows the talent* needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.
- Competency segment ‘Personal’
+ Building and Managing Partnerships: interpersonal styles to create and sustain effective relationships with business partners (e.g. suppliers, joint venture partners, industry groups, competitors, governments, unions) and colleagues.
+ Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class. Is not easily deterred when obstacles or delays are encountered.
- 3-5 years management experience in a service related role, preferably in the Air Express Industry
- Experience in implementing change
- Experience of the local regulatory environment

- Theo chính sách công ty

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