Operations Manager

The operations manager is responsible for implementing efficient & effective business processes across the organization. Operations manager duties include supporting the production planning process and ensure key performance indicators (KPIs) are in place in order to support production targets.
The operations manager duties also include formulating strategy, improving performance, procuring products and vendors while ensuring legal and financial compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.
Ultimately, the operations manager is expected to ensure the company stays compliant, efficient and profitable during the course of business.

Key Responsibilities

Operational management
• Improve operational management systems, processes and best practices
• Examine financial data and use them to improve profitability
• Supporting the CEO or executive team’s vision and process ideals; establish new procedures, metrics, and processes
• Create effective customer service systems to support and strengthen both client and distributor relationships with the company
• Ensuring that health and safety regulations are followed

Compliance management
• Help the organization’s processes remain legally compliant
• Communicating changes in an order process to relevant parties
• Documenting procedures for third-party monitoring
• Oversee the day-to-day production operations, ensuring on-time and accurate delivery
• Establish company wide standard operating procedures, metrics and processes to drive productivity and optimization

Budget Management
• Ensure all operations are carried on in an appropriate, cost-effective way
• Having a keen eye on budgets and budgetary changes
• Analyze and identify areas of improvement in cost savings, production, and lead times

Production Management
• Perform quality controls and monitor production KPIs
• Drive continuous development to production, quality, cost, and delivery initiatives while building and maintaining interdepartmental relationships with staff managers, partners, vendors, and customers.
• Develop and administer operational procedures for outgoing shipments, handling and disposition of products, and keeping the highest standards of quality
• Create, learn, and assist on strategic planning and forecasting to improve existing production issues

Procurement Management
• Purchase materials, product inventory and oversee warehouse efficiency
• Managing stock control and inventory checks
⁃ Product logistics, sourcing and vendor relationships

Team Development
• Recruit, train and supervise staff; Recruitment and top grading of high quality staff
• Reviewing workloads and manpower to ensure targets are met
• Supporting all functions of the business to work together
• Create a positive team dynamic that encourages all employees to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience

• Proven work experience as operations manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills - verbal & written
• Must be reliable and prompt with all work activities and duties.
• Be able to translate numbers into action and pave the way for efficiency
• Strong problem-solving skills and be a critical thinker who uses logic to identify alternatives and present solutions to complex problems while thinking in terms of contingency plans
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Able to work a flexible schedule and weekend work when necessary.
• Enjoy working in team-based environment
• Must have computers skills to include MS Office (Word, Excel, Outlook, etc)
• Degree in Business, Operations Management or related field
• Minimum of 4 years’ experience in the Cosmetics/Skincare industry in a supervisory position

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