Operations Manager

An operations manager is key part of a management team and oversees Customer Services, Credit Check, Pre-Collection and Collection units and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

Job Descriptions
- Provide inspired leadership for the organization.
- Make important policy, planning, and strategic decisions.
- Develop, implement and review operational policies and procedures.
- Develop training and educational standards and materials for ongoing staff development.
- Actively identify fraud indicators and develop fraud prevention tools and/or resources
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting, planning, and auditing.
- Work with senior stakeholders.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support worker communication with the management team.
- Assist HR with recruiting when necessary.

Responsibilities
- 50% Operations
- 20% Management
- 15% Fraud Prevention
- 10% Training
- 05% Company Values & Culture

- Bachelor’s degree in operations management, business administration, management, finances, economics or related fields.
- Experience in fintech is a plus.
- Experience in management, operations, and leadership.
- Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
- Ability to build consensus and relationships among managers, partners, and employees.
- Excellent communication skills.
- Solid understanding of financial management.
- Understanding of policy, planning, and strategy.
- Ability to develop, implement and review policies and procedures.
- Ability to oversee budgeting, reporting, planning, and auditing.
- Ability to address problems and opportunities for the company.
- Be able to communicate fluently in English and Chinese.

* EMPLOYEES BENEFITS
- Professional working environment
- Young and dynamic work force
- Office in District 1 in HCMC
- Competitive salary
- Aggressive commissions
- Opportunity for advancement
- Opportunity for cross-training
- Training & continuous education
- Employees bonding activities
- Strong Culture Program
- Parking allowances
- Family support program
- Special needs program

* CULTURE PROGRAM
- Boba tea day
- Snacks treat
- Monthly birthdays celebration
- Rewards and recognition for new idea and continuous improvement
- Employee of the Month (plaque)

- Competitive salary, aggressive commissions
- Opportunity for advancement , opportunity for cross-training
- Professional working environment

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