Operations Executive

Operations:
- Receive booking from sales team in Hanoi.
- Input the data on the tour management/ tour plan
- Check carefully all of information of guests, all of special request from guests and inform to related dept.
- Double check booking of OP services.
- Make the tour order
- Send the final confirmation to sales.
- Inform tour to guides to deliver program.
- Brief program to tour guide carefully.
- Follow up the tour.
- Check price and report the cost to accountant at the end month
- Make the payment form for guides.
- Receive the questionnaire from guides after tour and listening all of feedback of guides.
- Check and control the service quality
- Negotiate the price with suppliers
Other Tasks:
- Send weekly report to OP manager
- Communicate and coordinate with internal departments (especially sales, customer care & quality control dept.)
- Frequently interact with guides and update all incident /ad-hoc reports to related departments or to related person in charge.
- Keep other departments informed by sharing information of local competitors & local suppliers (especially new suppliers)
- Handle emergency issues effectively on requests.
- All other duties as assigned by OPM.

• Good language skills in English (written and spoken)
• Good at using Microsoft office (Word, Excel...)
• Communication and listening skills
• Time management skills
• Customer service orientation
• Positive attitude, open minded
• High proficiency in interpersonal skill
• Problem solving
• Foreign cultures understanding
• Extensive destination knowledge
Special Requirements
• Flexibility to work overtime
• Ability to work under pressure
• Travel as required

Remunerations:
• Competitive & attractive salary with incentive every 6 months.
• Year-end bonus, bonus holiday (2/9, 30/4, 1/1…)
• Equal rewards for individual devotion & performance.
• Working from Monday to Friday (44h)
• Free lunch in kind.
• Premium health care insurance package.
• International, fair and transparency working environment.
• Training and traveling opportunities.

- year-end bonus, incentive 6 months
- travel opportunity
- free lunch

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