Operations Administrator – Pandora Regional

Objective of role:
Delivery of backend administrative support to the Sales & Operations team (Pandora-Indochina).

Key accountabilities:
1. Logistics
- Process and coordinate sales orders, while providing the respective internal and external stake-holders with the required documentations including but not limited to Purchase Order / Consignment Transfer Order / Commercial Invoice / Packing List / Credit Note.
- Revise and update necessary stock counts to ensure accuracy of stock are well allocated for operations reference.
- Coordination of backend sales process flow from requisition to order delivery, by ensuring orders are fulfilled accordingly & in cases of unfulfilment, to work with the Merchandising team to maximize drop ship options from respective Brand warehouses.
- Align & arrange with the Norbreeze Logistic Team on Freight & shipping processes with all required documentation in place.
- Creation and update of invoice tracker with necessary changes in Pivot Table.
- Uploading of data software system (Navision) with new items, new pricing or new markets.
- Preparation to generate and update respective reports to various internal / external stakeholders, inclusive of weekly shipment report to monthly sale reports.
- Coordinate repair, defective requests between respective servicing points and Norbreeze Customers & service team/ regional partners.

2. Sales & Administrative
- Assist with data verification and weekly sales report preparation
- Assist to generate weekly/monthly performance report to all market for their review
- To upkeep filing and maintenance of records to facilitate reference/traceability
- To carry out any other duties assigned from management when required

3. Decision making:
- Without referral to manager:
· Prioritization & delegation of tasks within assigned tasks
· Managing customers request and complaints
· Coordination with delivery team
- After consultation with manager or others:
· Resolution of decisions which involve or impact customers/ company
· Implementation of processes/ changes to SOP
· Increase in expenditure which has not been approved

- Good negotiation skills
- Proactive
- Excellent planning and analytical skills
- Experience in advance Excel tools of V-Look Up and Pivot Table.
- Effective time management & prioritization skills
- Meticulous with an eye for details
- Resourceful, fast and efficient and able to work independently

- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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