Operations (Account Management) - Temp 6 Months

This position is an operation cum account management role for clients assigned to. The role will be a key interface between the clients and DSV . He/she is responsible for delivering agreed KPIs to the clients on daily/weekly/monthly basis via the ability to lead and manage the operation team and/or 3rd party vendor.

Roles & Responsibilities:

Account Development
• Develops a comprehensive account strategy for expanding range and quantity of services in account
• Expands our “wallet share”, in terms of logistics spend, within the target account(s)
• Works closely with customers to intimately understand their needs (pains)
• Works across DVS to create custom solutions that deliver value to customers
• Understands the buying process and identify all influencers
• Develops a “trusted advisor” relationship with key decision makers at all levels within the account
• Understands client’s business (strategically, operationally, financially)
• Qualifies and quantifies potential growth opportunities
• Leverages company resources to assist in developing account
• Maximizes cross-selling by providing strategic input to assist related accounts
• Communicates account development plans and status to management
• Provides timely and accurate revenue and profitability forecasts
• Participates in the development of overall business planning
• Follows DSV’s solution selling process

Account Management
• Owns all aspects of account relationship, essentially acting as the primary point of contact for customer
• Proactively manages account by constantly assessing changes to the business and impact to DSV
• Identifies all potential risks and develop mitigation plan
• Escalates any unresolved issues or risks before they materially impact DSV
• Works closely with Operations teams (Airfreight, Ocean Freight, Logistic Services) to deliver high level of service to customers
• Client centric approach in dealing with conflict and resolve issues effectively
• Accountable for successful delivery of agreed KPIs; via:
- Conduct daily/weekly/monthly/quarterly business review (QBR)
- Analyze and identify cause of service failure (potential or current) and execute both preventive and corrective actions
• Consolidate and report KPIs performance and able to explain the cause(s) of achieved and non-achieved KPIs and provide both preventive and corrective actions
• Observe and identify potential delivery failure and execute contingencies to overcome them; via:
- Constant review and update SOP
- Lead Implementation projects of revised and new solutions
- Monitor and manage good performance of operation support and 3rd party
- Collate volume trends to better understand the flows and prepare for upsurge
• Develop and maintain close working relationship with clients
• Identify and grow any other business from assigned clients, that we are not already handled
• Proactive in account planning and development
• Identify opportunities for Continuous Improvement, both Client Facing and Internal
• Communicate with Global and Regional Account Management Teams on Business Review Meeting Outcomes as per agreed regular agenda items.
• Support RFQ Process, provide Spot Quotes for additional business in accordance with the Regional and Global Account Management team in accordance with the agreed client process.
• Participate in Vendor Performance Review meetings where necessary.
• Responsible for reporting on Yield Management and working to identify areas of improvement within the organization.

• 1 year at least related experience required or equivalent combination of education
• Must be able to read, write and speak English fluently
• Respond promptly and professionally to customer needs
• Identify and resolve problem in a timely manner
• Follow policies and procedures and able to understand laws, rules and regulations in areas of assignment

- 13th month salary; Performance Bonus
- Premium Health care program
- Company trip

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