Operational Risk Management

Job purpose
Play a key Risk team member in the implementation of operational risk management policy and risk management framework in order to ensure that operational risk exposure remains within Sun Life Vietnam (SLV) risk appetite.

Major accountabilities
• Ensure compliance of all risk management policies across SLV. Monitor risk taking activities throughout SLV and ensure the appropriate escalation when required
• Apply operational risk tools to assess potential risks of different business activities:
* Incident Reporting
• Establish incident reporting process
• Building a company-wide awareness
• Assess and analyze incident and develop appropriate control in coordinating with risk owner from each function
• Report incidents to Regional Office (RO)
* Business Practice Review & Business cases
• Review BPR from various projects and ensure risk is properly addressed.
• Monitoring mitigation plan of the projects with the support of functions
• Timely updates to CRO and RO
• Follow PMO risk review process for each project
• Report to CRO and RO
* Key Risk Indicators (KRIs)
• Develop relevant KRIs to monitor risk from various functions
• Assess risk on a quarterly basis through KRIs with functions to determine and update the level of risk and recommend actions
• Ensure proper KRIs are in place to assess all relevant risks for each function
* Risk & Control Self-Assessment (RCSA)
• Work with RO to develop a high level plan for RCSA for SLV
• Work closely with first line (function units) to determine RCSA plan
• Coordinate with first line risk owners to complete RCSA
• Coordinate with first line to determine appropriate action plan to manage risks
* Scenario Analysis
• Follow plan from Corporate Operational Risk Management (CORM) and RO
• Support to complete analysis
* Operational Risk Appetite
• EaR monitoring versus operational risk appetite
• Facilitate decision making process to support management’s understanding on what risks SLV can accept
• Assist line manager in building and monitoring risk appetite statement and risk profile of Sun Life Vietnam. Developing and implementing risk transfer/mitigation plan to be consistent with risk taking level
• Assist line manager in all risk matters / issues to the Chief Risk Officer (CRO) and Risk Management Committee (RMC)

Specialized knowledge
• Strong written and verbal communication and presentation skills in both Vietnamese & English;
• Responsive and service-oriented attitude;
• Ability to organize, prioritize and manage deadlines in a fast-paced and demanding work environment;
• Ability to maintain strong working relationships with demanding internal clients;
• Sound and practical business judgment;
• Interpersonal skills as well as problem solving skills;
• High sense of responsibility, integrity, and confidentiality;
• Strong analytical skills;
• Good skills in Microsoft Office (Excel, Word, Power Point, etc.).
Problem solving
Problem solving skills are required.
Education and experience
• Bachelor degree in economics or accounting & auditing
• 4-5 years of experience in risk management or internal audit/external audit roles
• Experience in financial services industry is an advantage
• Degree qualified, with a relevant professional qualification such as ACCA, CIA, CPA
Communication scope
• Coordinate with risk coordinators, owners to ensure timely escalate all operational risk issues to the appropriate levels (ORM Head, CRO), where required;
• Oversight, advise, support and challenge Risk Coordinator/Risk Reviewer/Risk Owners on risk exercises

- According to the company's policy

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