Operational Management Manager
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 121 lượt xem
Ngày cập nhật: 12/04/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The Operational Management (OM) Team, namely HOST COO Office, will deliver and contribute to the definition of necessary policies, processes, procedures, and tools for their implementation and management in HOST COO Office, working with Global Functions such as Communications, Finance, HR or Strategy & Planning where required. The OM Team will drive continuous improvement across the Group/Region/Country COO structure in areas such as Change Execution, Financial Management and People.
In this role, you will work closely with Head of Operational Management and country COO in executing these following responsibilities:
• Customer Centricity - support line manager in driving the Customer Centricity together with business lines to improve the end-to-end customer journey through embedding of efficient customer complaint management, mindset shift, robust MI to drive better customer engagement and satisfaction
• Project/ Change Execution – support line manager with region/country specific programmes supporting Group/Region/Country COO strategic actions’ execution or provide governance oversight on cross-line of Global Business/ Global Functions
• Risk Management - support line manager in effectively mitigating the risks and improving the control environment
• Financial Management – support line manager in providing robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance
• Governance & Documentation – support line manager in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
• Regulatory evolution management – support line manager/ COO in managing the implementation of regulatory changes with RC oversight to achieve effective implementation and full compliance
In this role, you will work closely with Head of Operational Management and country COO in executing these following responsibilities:
• Customer Centricity - support line manager in driving the Customer Centricity together with business lines to improve the end-to-end customer journey through embedding of efficient customer complaint management, mindset shift, robust MI to drive better customer engagement and satisfaction
• Project/ Change Execution – support line manager with region/country specific programmes supporting Group/Region/Country COO strategic actions’ execution or provide governance oversight on cross-line of Global Business/ Global Functions
• Risk Management - support line manager in effectively mitigating the risks and improving the control environment
• Financial Management – support line manager in providing robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance
• Governance & Documentation – support line manager in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
• Regulatory evolution management – support line manager/ COO in managing the implementation of regulatory changes with RC oversight to achieve effective implementation and full compliance
Yêu cầu ứng viên
To be successful in the role, you should meet the following requirements:
• Proven experience in project management with an ability to influence at different levels and lead projects effectively with minimal supervision
• Strong ability to articulate issues concisely and in simple language to support problem analysis and solutions
• Excellent verbal and written communications skills
• Excellent interpersonal skills, coupled with the ability to work within a matrix management structure, build and maintain solid relationships with various stakeholders to deliver at pace
• Solid knowledge of the external environment – regulatory, political, competitors, etc
• 5 years experience ideally within a global organization
• Proven experience in project management with an ability to influence at different levels and lead projects effectively with minimal supervision
• Strong ability to articulate issues concisely and in simple language to support problem analysis and solutions
• Excellent verbal and written communications skills
• Excellent interpersonal skills, coupled with the ability to work within a matrix management structure, build and maintain solid relationships with various stakeholders to deliver at pace
• Solid knowledge of the external environment – regulatory, political, competitors, etc
• 5 years experience ideally within a global organization
Quyền lợi được hưởng
- Bonus
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HSBC VIETNAM
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take ...Chi tiết
If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest and most diverse organizations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk. We serve around 47 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, Global Private Banking. HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC. HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank (Vietnam) Ltd. You'll achieve more when you join HSBC. www.hsbcvncareer.com Ẩn chi tiết
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Tìm thêm việc làm
HSBC VIETNAM
Địa chỉ: The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Operational Management Manager
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ