Operation Senior Specialist

(*) JOB SUMMARIES:
This position is responsible for providing full supports in term of back office related tasks including data analysis & reports preparation for Executive Search Service Department.

(*) ACCOUNTABILITIES:

1. Finance:
- Support in handling the billings and expenses.
- Helps tracking KPIs and financial results.
- Interact with finance department.
- Payment follow up

2. Business Development:
- Understand ESS services & products and be able to interact with front office related to client support or sales leads.
- Manage, utilize and enhance efficiency of CRM Database.

3. Process Excellence:
ESS Documentation Management:
- Be in charge of managing all ESS service agreements, proposal, documents and regular reports as required of ESS Team Leaders.
- Maintain relationship and execute operational management with related agencies to purchase the resources (Vietnamworks, LinkedIn…, etc.)
- Be proactive and have a positive attitude always to solve the problems when happen and continuously improve the efficiency of ESS operation activity
- Be an active chairperson of Finance committee: preparing monthly/quarterly and yearly reports on consultant activities, efficiency, and revenue forecast and revenue achieved etc.
- Be an active member of Process & System committee: upgrading Process & Systems, guidelines and forms of ESS department.
Support the ESS department’s other committees: Business Development& Marketing, People committees with execution and ad-hoc operational support

ESS Database reports & Analyze

- Master in using ESS Database to conduct training Database guidelines, processes and all related aspects for new Consultants.
- Manage Data input team to ensure the quality and quantity of CVs import-export services for Department accurately and properly.
- Ensure the recruitment ads, which are sent from the Front team, provide sufficient and attractive content and are in consistent formats before publishing out to the public.
- Maintain the update status list of the recruitment ads per week / month.
- Manage Database always in updated and fresh status with updated information of client, candidate, vacancy, contact, etc.
- Manage well all information in Database (candidate, vacancy, client, etc.) and actively approach consultant’s/ team leaders to have proper action.
- Be the first contact point for Consultants in answering all queries and fixing the problems related to Database when happen and continuously improve the efficiency and convenience of ESS Database.
- Build awareness for ESS Consultants in the areas of giving feedbacks and improvement needs for Department Database.
- Regularly observe, collect feedback and consistently explore possibilities to report to ESS Director for awareness and improvement. Actively suggest solutions for any issues relating to Database for on time fixing or for better improvement.

Learning & Growth
- Demonstrate personal commitment to continuous learning and growth.
- Maintain up to date knowledge about the services and products of Talentnet, so that clients are advised correctly.
- Share expertise to relating colleagues and subordinates when required
- Providing feedback and coaching ESS Operation team if needed.
- Take part in the project of CRM system improvement to optimize database and report analysis.

QUALIFICATION & PERSON SPECIFICATION

1. Qualification
- Bachelor degree preferable.

2. Experience:
- Essential: 3-4 years working experience in Administration/human resources fields.
- Desirable: Experience with data analysis & reporting.

3. Abilities:
- Have a high level of patience and attention to details.
- Strong database skills.
- Strong customer service attitude (both internal and external).
- Strong oral and written communication skills in both English and Vietnamese (especially with translation).
- Proficient in MS office, especially PowerPoint, good typing skills.
- Strong teamwork oriented and ability to support the teams.
- Strong willingness to learn and to work extra hours.
- Helpful and supportive.
- Have good planning and organization skills.

- Attractive Salary + 13th Salary + Performance Bonus
- Training & Development Opportunities
- Oversea Outing Trip & Local Teambuilding

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