Operation Officer

• Develop, implement and review operational policies and procedures.
• Help promote a company culture that encourages top performance and high morale.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Support worker communication with the management team.
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.
• Create and implement effective onboarding plans
• Assist in performance management processes
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations
• Manage staff levels, wages, hours, contract labor to revenues
• Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
• Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies
• Review and approve all operational invoices and ensure they are submitted for payment
• Communicate all operating policies and/or issues at department meetings

• Bachelor’s degree in operations management or related field.
• At least 6 year-experience in management, operations, and leadership.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills and interpersonal skills.
• Proven experience as HR officer, administrator or other HR position
• Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
• Understanding of labor laws and disciplinary procedures
• Proficient in MS Office; knowledge of HRMS is a plus.
• Problem-solving and decision-making aptitude
• Strong ethics and reliability

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