Operation Manager

1. Product Sourcing & Demand Planning
• To research, evaluate & negotiate with appropriate suppliers for product sourcing plan & best pricing in compliance with Headquarter procedures & guidelines
• To coordinate with Sales & Marketing department for accurate demand planning forecast, product cycle & product pricing
• To insure post-analysis, follow up & follow thru for enough inventory as well as to eliminate write-off risk
• Build & develop strong relationship with suppliers & business partners

2. Logistics & Inventory Management
• Strictly manage inventory by daily/monthly/quarterly & yearly stock-out in compliance with Headquarter procedures & guidelines
• Master system inventory control & ensure highest accuracy between stick in system & physical stock
• Ensure all necessary measurements for safety inventory & property to be made, such as insurance, contracts, third party warehouse
• Handle import/export process
• Coordinate with internal & external auditors to do periodical auditing subject to the requirements
• Supervise subordinates to insure Logistics & Warehouse in smooth operation
• Others as assigned

3. Customer Service & Order Processing
• Coach & guide subordinates to achieve highest standard in customer service & can-do attitude
• Follow Headquarter procedures & adapt with the local law in business partner code of conduct, distributor agreement & others
• Develop order processing process to ensure strict procedure management to eliminate the monetary risk
• Develop Order processing & Customer Service subordinates to become in-door sales forces
• To build strong relationship & support distributors & business partners all matters of customer service & order processing
• To hands on in difficult customers’ complaints & queries to reach win-win solutions
• Others as assigned

• Bachelor’s Degree in Supply Chain/Logistics or equivalent
• 8+ years of experience at Management level in Retail/FMCG/Direct Selling or equivalent
• Strong experience in Product Sourcing/Inventory Management/Logistics & Demand Planning
• Possess high integrity, serving attitude, customer service skill, leadership charisma and a dynamic personality
• Able to deal with suppliers for best products at best price
• Able to work across boundaries, able to meet tight deadlines and work under pressure
• Good communication skills & presentation skills with Vietnam & English language, good command of Mandarin will be an advantage
• Problem solving, decision making, strategic thinking, result-oriented and analytical skills

- Competitive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Training and up-skill opportunities

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