Operation & Customer Service Staff

EXPORT
• Receive orders/information from customer
• Check schedules, rates, possible choice of carrier, space, booking
• Cooperate with customer's staffs for all necessary procedures to load cargoes on board as planned
• Coordinate with vendors, oversea agents for transport arrangement
• Make/check/confirm debit notes
• Make payment documents to invoice to customer
• Make S/I, check and confirm B/L
• Shipment status monitoring and report
• Input shipment data into company system

IMPORT
• Receive, check import documents from oversea agents then proceed into internal electronic system and upload to Customs e-manifest system
• Work with agents, warehouses, carriers and related parties to handle import shipments smoothly
• Solve issues related import shipments
• Maintain good customer service relationship with customers
• Report to head department and manager
• Cooperate with related departments
• Other tasks assigned by management

• Good English
• Non experience acceptable
• Good collaboration and multitasking skills
• Honest, active, high discipline
• Good at job planning/organizing and time management
• Sufficient computer literacy (Microsoft Word/Excel/Power-point)
• Good communication skills (interpersonal, emailing…)
• Able to work under pressure

- Attractive basic salary; 13th salary and annual performance bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Annual medical check-up; Professional and active working environment

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