Operation & Customer Service Executive – Urgent

ESCO VIETNAM is looking for 01 Operation & Customer Service Executive (URGENT) to work in Ho Chi Minh City.

Responsibilities:
- Make quotations of certification, maintenance, repairing and spare parts to end users and update the status of the quotations.
- Regularly monitor every month with dealers to update, promote calibration and maintenance service according to the product list dealers sold.
- Send regular emails every month to end user customers to promote certification and maintenance service package of Esco Vietnam.
- Make service contracts of certification, maintenance, spare parts to send to customers.
- Report new service contracts (end of the day) to Viber group with BOD
- Send new service orders from customers to logistics department to schedule to place orders to HQ Singapore.
- Update & consolidate all data in excel files on weekly basis for submission to Manager.
- Closely combine with related departments: post sales Singapore factory facing, post sales customer facing, accountants to support delivery and handle other occurring issues.
- Back up support for Hanoi office when the person in charge of the respective department takes leave.

Benefits:
- Have opportunities to go overseas for business trip annually.
- Get trained in professional environment with Esco subsidiaries in other countries, enhance English comprehension skills (listening, speaking, reading, writing).
- Get trained well in laboratory equipment field.
- Have opportunities to meet clients of famous universities, research centers, hospitals across Vietnam.
- Direct report to Manager.
- Comfortable, creative and dynamic working environment.

- Graduate from college / university of economics, foreign trade, foreign languages, ...
- Have sufficient experience in customer service field (especially on laboratory equipment, medical equipment, pharmaceutical equipment).
- Having basic technical backgrounds is a must
- Having experience in technical translation and marketing is a plus
- Having experience in import-export area is advantageous.
- Having at least 01 - 03 years of working experience.
- Good command of English (communication, writing and comprehending skills).
- Well organized, excellent customer service skills; self- motivated and willing to learn.
- Good attitude, hard-working, honesty.
- Able to work independently and team work.
- Able to work under high pressure.
- Willing to work on Saturday or on weekend / holiday (if required).
- Commitment to work for long term.
- Working location: District 7, HCMC, Vietnam.
- Working time: 08:30 a.m to 06:00 p.m from Monday to Friday
- Available to work immediately

Please note:
- We process all applications on a first come, first serve basis.
- Your application will not be returned.
- Only short-listed applicants will be notified.

- Attractive Salary
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Professional, dynamic working environment

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