Online Education Assistant

I.     OneBigFamily operation:

•   Work with the Vietnamese and international team to assist in enhancing the participation of trainees/caregivers on OneBigFamily website 
•   Train users to register and navigate OneBigFamily. Provide additional support when necessary. 
•   Support the web operation manager in managing the day to day operation of all online activity and learning experiences on OneBigFamily. 
•   Manage access to the platform and provide support to users so they can maximize its potential. 
•   Support the Vietnam trainers and trainees in accessing OneBigFamily website on tablets and smartphones and together support the trainees in logging in the website. 
•   Work with the Vietnam trainers team to plan activities for graduated trainees and organize offline meeting for graduated trainees. 
•   Collect stories of trainees and write an articles if any during working on OneBigFamily and with the trainers. 
•   Record and report to the web manager any issues or notable activities on OneBigFamily in order to support users in learning on the website.
•   Complete tasks assigned by the Web Operation Manager: Record activities on OneBigFamily, important feedback, collect questions of trainees, support trainers in facilitating the groups.
•   Record best practices in the fields of child development and education on OneBigFamily. 

II.    Online learning support:

•   Support the deployment of other online learning programs and tools for trainers and trainees
•   Troubleshoot and support solving basic devices and software issues
•   Report technical issues to program supervisors

III.  Other duties as assigned by Web Operation Manager and early learning specialist. 

Reports to the Web Operation Manager.

•   At least 2 years of experience in communication / administration / education / training / community
•   Be able to effectively communicate in Vietnamese with the community and colleagues
•   Strong English written skills and ordinary English oral communication skills
•   Be tech-savvy, able to use basic digital and online communication tools 
•   Experienced in using and troubleshooting technological equipment including laptop, tablet, smartphones for personal and / or professional purposes
•   Be able to travel and work in community occasionally 
•   Strong work ethic with demonstrated collaborative and coordinative skills 
•   Be open and active to learn about education and technology
•   Passion with education and community work
•   Organizational skills related to managing multiple tasks and meeting deadlines 

•   Salary and social insurance
•   Training opportunities
•   Open and supportive work environment
•   Career development in education and community work

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