On-Site Services Lead, Vietnam

General Scope:

This position is responsible for the overall planning, direction setting, operational excellence and support processes associated with all matters to ITS Onsite services in Vietnam. The role required a good understanding of infrastructure technology, vendor relationship management and customer engagement experience. This role requires internal stakeholder alignment at a regional and local market level ensuring that enterprise initiatives and supplier agreements can be delivered in local markets in a cost effective manner with a high degree of customer satisfaction.

Main responsibilities  :      

1.  IT Leadership in country / Field Service Management
- Provide overall leadership for IT onsite services / Support all IT infrastructure setups; Networks, hosting, End user Computing, telephony and Video conferencing
- Be the single point of contact for any ITS Onsite service related items in country / Drive the ITS global and regional initiatives in country.
- Support the local business needs ensure a high quality IT support in country.

2.  Business Partnership / Relationship Management
- Effectively coordinate with Service desks, regional teams, and in-country business partners
- Maintain healthy work relationships with local business stakeholders as well as Suppliers.
- Represent Vietnam in regional planning and review sessions.
- Manage stakeholder within regional technology teams to drive continuous improvement and productivity benefits.

3.  Change Management
- Be accountable for delivery of innovation, bringing the right resources together in the infrastructure team.
- Help the organization effectively understand the volume and complexity of change and work with the regional team to ensure that the necessary change management actions are planned and executed for country.

4.  Governance
- Be accountable for the governance and control over all infrastructure service affecting the Vietnam business such as spend and budget within the BU.

Requirements:

- Bachelor's degree in Computer Science or related fields
- Minimum 7 years in IT environment / Infrastructure services / General IT Management with proven IT service management profile
- Experience of team leading working in global or regional environment Experience of leading ITS on-site service in MNC 
- ITIL certification would be desirable
- Flexible and change management skill
- Fluent in English, verbal & writing

- 13th month

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