Officer, Securities Services Operations

1. Ensure operational efficiency by continuously meeting and exceeding agreed clients' services standard such as 24 hours response time to enquiries, timely act on clients' instructions and prompt reporting.
2. Ensure that clients' enquiries are properly followed up and promptly responded for settlement related enquiries and complaints.
3. Ensure adherence to laid down control procedures / processes designated for Fund Services functions.
4. Manage and avoid risks to clients, bank / group by ensuring prompt and accurate reporting to client / management, timely recertification and / or monitoring of any discrepancies.
5. Handle daily operation related to the Fund Service business and ensure all process run smoothly.
6. Handle daily, weekly and monthly bank reconciliation for all accounts;
7. Handle to ensure payment instructions processed in an accurate and timely manner to comply with Vietnam regulations and the bank policy;
8. Monitor the compliance of the fund's operations in accordance with prevailing regulations and Fund Charter / Fund Prospectus.
9. Prepare breach notification to the client and regulator as regulated by prevailing regulations if any breach.
10. Recalculate NAV to validate the accuracy of NAV and review financial statements of funds and their audit reports.
11. Prepare supervisory reports as stipulated by prevailing regulations.
12. Liaise with clients and fund managers for queries on compliance respective.
13. Maintain good relationship with clients and regulators.
14. Review procedures to ensure efficiency running of day-to-day operations.
15. Ensure all documents are properly filed for easy retrieval when references to documents are required.
16. Ensure operations are within the guidelines and in compliance with the regulatory requirements and Bank's established procedures.
17. Perform adequate control over the Fund's compliance monitoring and reporting.
18. Check all designated areas of operations with vigilance and care to ensure customers receive the highest standard of quality services at all times.
19. Conduct continuous review and initiate quality improvement project to enhance internal work procedures / processes to achieve productivity improvement and cost saving.
20. Ensure timeliness, responsiveness, accuracy and pro-activeness in handling transaction processing and reporting
21. Ensure all documentation of Fund Services are properly labelled and filed in accordance with requirement on safekeeping of quality records.
22. Provide relief / assistant to fellow officers in their absence according to Back-up plan.
23. Support function manager on internal and external audit work (i.e. KPMG, E&Y, PWC) for audit purpose;
24. Support Head of Operations on all technical issues relating to fund accounting and bank supervisory services

Compliance and risk management
1. Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
2. Fully understand and comply with Group Securities Services policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
3. Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest

Human resources
1. Complete e learning as assigned by Group
2. Self motivate, train and develop to achieve high quality service to clients and avoid error
3. To provide guidance to staff to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service

Business support
1. Actively support the sales and services culture of the Bank
2. To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
3. Maintain good relationship with stakeholder specially VSD, SSC, HNX, HSX, BIDV, SBV, MOF, brokers and other stakeholders;

Money laundering prevention
1. Fully understand and comply with money laundering prevention requirements.
2. Undertake training on MLP at least once every 24 months.
3. Ensure money laundering prevention reporting procedures is followed.
4. Report to business MLPO (CR) should there be any money laundering related issues

BCP
Take part in departmental BCP/DRP testing whenever required. Assist the Business Continuity Manager (BCM) to:
1. Develop, maintain and test BC Plans for the business function
2. Raise awareness of BC Planning issues within the unit/department

- BSc in Accounting / Finance / Banking / Auditing or relevant
- Fluent in both English and Vietnamese
- Strong communication and problem - solving skill
- Logical thinking and willing to learn.

- Health Care
- International Environment

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