Officer - Sales Support, Crop Protection

Sales Support Operations
• Update and distribute price list to Sales Supervisors/ Managers. Generate and send quotation to customer.
• Attend to customer enquiries on product information, product application, pricing, etc.
• Act as first customer contact person to handle customer inquiries.
• Maintain price in SAP.
• Implement and follow-up marketing and promotion activities with customers and retailers.
• Prepare and follow up contract liquidation.
• To assist in calculating monthly, quarterly and yearly sales bonus/incentive for customer.
• Work with Supply Chain for stock allocation and tracking to meet order demand.
• Coordinate with Customer Services and Sales Team, Customers on delivery, order release, order combination.
• Manage rebate deduction and announcement to customers.
• Handling all customer complaints and raise NCM if needed.
• Support sales events, meeting, conferences.

Customer Management
• Check customers credit status and timely update to responsible colleagues for actions.
• Submit and follow credit application for new customers and revised credit limit application when required.
• Collect data from Sales team and assist in preparing monthly reports of relevant products to Head of Business Unit.
• Master Data management:
+ Submit relevant form or document to create new customer record in system.
+ Collect and maintain customer data, including key farmer contacts, retailers and dealers.
• Visit customers to build relationship.

- University degree, Business Administration/ Finance/ Agriculture.
- Minimum two-years relevant experiences with sales support and customer services experience, able to work under pressure and multi contact.
- Knowledge on Agrochemical industry / market / products will be advantage.
- Good commands in English is an advantage and MS. Office/ Excel is a must.
- Competencies required: Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement.

- 13rd month salary
- Good chance to study and develop career path stably
- Professional, dynamic working environment

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