Nightshift Travel Consultant – English Speaking Markets
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 70 lượt xem
Ngày cập nhật: 18/02/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Kinh doanh/Bán hàng, Hàng không
Mô tả công việc
WORK LOCATION: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
WORKING HOURS: 8 PM to 2 AM, from Monday to Saturday night
DIRECTLY REPORTING TO: Wholesale Manager
PURPOSE AND SCOPE OF ROLE
Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets, especially focusing on WS agents.
RESPONSIBILITIES & TASKS
Sales and Customer Service
• Be available to discuss with the clients about proposals/bookings by phone.
• Handle the urgent pending tasks from dayshift team.
• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Report any errors regarding information on Tourplan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with WS travel agents by ensuring personal service is optimized.
• Recheck final documentations are accurate before sending to relevant Operations/Ticketing department, and agent/client.
• Follow up the acknowledgement of receiving final documentation from relevant Operations/Ticketing department and agent/client.
• Make the hotels/cruise reservation where required.
• Keep others informed by sharing information.
• Inform product department of any product feedback.
WORKING HOURS: 8 PM to 2 AM, from Monday to Saturday night
DIRECTLY REPORTING TO: Wholesale Manager
PURPOSE AND SCOPE OF ROLE
Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets, especially focusing on WS agents.
RESPONSIBILITIES & TASKS
Sales and Customer Service
• Be available to discuss with the clients about proposals/bookings by phone.
• Handle the urgent pending tasks from dayshift team.
• Gather information to fully understand agent requests and present options to meet their needs.
• Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
• Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
• Liaison with Product and Reservations departments to ensure feasibility of options.
• Negotiate fees and changes with agents (where necessary) to gain agreement.
• Report any errors regarding information on Tourplan to Supervisor.
• Co-ordinate with Product Department to update content and tariffs.
• Work with operations or reservations to help solve problems for clients on the ground when required.
• Maintain relationships with WS travel agents by ensuring personal service is optimized.
• Recheck final documentations are accurate before sending to relevant Operations/Ticketing department, and agent/client.
• Follow up the acknowledgement of receiving final documentation from relevant Operations/Ticketing department and agent/client.
• Make the hotels/cruise reservation where required.
• Keep others informed by sharing information.
• Inform product department of any product feedback.
Yêu cầu ứng viên
QUALIFICATIONS AND KNOWLEDGE
• Graduate in Tourism, Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE
• Minimum 1 year in Travel Sales or Sales of Services
• Personal travel within the region
SKILLS
• Excellent written and spoken English
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
SPECIAL REQUIREMENTS (if any)
• Flexibility to work overtime
• Ability to work under pressure
• Graduate in Tourism, Hospitality, Economics or Business preferred
• Knowledge of tourism, geography, foreign cultures
EXPERIENCE
• Minimum 1 year in Travel Sales or Sales of Services
• Personal travel within the region
SKILLS
• Excellent written and spoken English
• Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
SPECIAL REQUIREMENTS (if any)
• Flexibility to work overtime
• Ability to work under pressure
Quyền lợi được hưởng
- Attractive salary and bonus
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
- Social insurance, health insurance, unemployment insurance according to Labor Laws
- Good chance to study and develop career path stably
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
TRAILS OF INDOCHINA LIMITED (TOI)
33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Người liên hệ: Ms. Trang Hoang
33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Người liên hệ: Ms. Trang Hoang
Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, ...Chi tiết
Founded in 1999, Trails of Indochina (TOI) provides high end customized travel services for a wide range of travel programs throughout Southeast Asia. As an experienced Destination Management Company and Tour Operator, TOI’s expertise in delivering quality travel services encompasses arranging itineraries to - Vietnam, Cambodia, Laos, Thailand, Myanmar, China, Indonesia and Singapore for individuals, groups and the MICE market. TOI employs over 250 office based staff throughout the region, as well as 100 experienced and qualified tour guides. Headquartered in Ho Chi Minh City, Vietnam TOI has its own operations offices in Hue and Hanoi as well as in Cambodia, Laos, Thailand and Myanmar to provide local support and expertise. TOI also has an affiliate office in Singapore, China as well as Indonesia with Sales and Marketing representatives in Australia, United States, United Kingdom, Spain, Portugal & Latin America including Brazil and Mexico. Ẩn chi tiết
Bạn đang xem tin việc làm Nightshift Travel Consultant – English Speaking Markets trong ngành Dịch vụ khách hàng được tuyển dụng tại Hồ Chí Minh bởi TRAILS OF INDOCHINA LIMITED (TOI). TRAILS OF INDOCHINA LIMITED (TOI) đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Nightshift Travel Consultant – English Speaking Markets cách đây lúc 11/05/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
TRAILS OF INDOCHINA LIMITED (TOI)
Địa chỉ: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Nightshift Travel Consultant – English Speaking Markets
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ