Night Auditor (M/f) ( Night)

Being a Pullman employee means embodying and conveying the brand mindset
through the values of commitment, adaptability and creativity.

Overview of duties
• Primarily responsible for accuracy, consistency and cohensiveness of of daily transactions and postings.
• Laise with other departments to be in charge of night operations whilst on duty in term of property and guest safety and security.

Main responsibilities
• Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, maximizing occupancy percentages, and collect statistical figures for daily statistic report and forecast.
• Night Auditor is responsible for late arrival and visitor in accordance with International and Vietnamese law as well as hotel policy. He/she is also laise with Fire Evacuation, First Aid and other Safety and Security actions in case of emergency.

Administrative responsibilities
• Ensure supplies for Front Desk.
• Handle and report all issues/problems happen during the shift
• Hand over pening issues which do not require prompt actions for following shift.

Technical responsibilities
• Is able to function as a Front desk attendant especially in terms of check-in and check-out procedures, currency exchange, breakfast box and wake up call.
• Issue room key and escort guest.
• Is able to function as a Bellman in their absence at night time.
• Handle telephone and reservation at night time.
• Answers inquiries pertaining to hotel services, registration of guests; dining, entertainment, and travel directions.
• Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
• Collect supporting checks from other departments to put in guest file
• Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
• Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
• Verifies all account postings and balances made during the day by front desk cashier and agents.
• Reviews data regarding room status,room rate and expenditures.
• Verifies journal and ledger entries of cash, check and credit card payments.
• Run End of day process in Property management system.
• Complete Daily Statistic Report and delivered to concerned departments

Commercial responsibilities
• Responsible for maintaining accurate front desk cash drawers
• To maximize revenue and sales practice

Human responsibilities
• To have a good working relationship with colleagues.
• To support other departments for customer service, safety and security

Reporting line
• Reports to the Assistant Front Office Manager.
• Liaise closely with hotel operation sections to ensure smooth operation at night.

Education / Professional experience
• Hotel background.

Skills / Qualities
• At least 1 year experience handling all Front Office functions.
• Ability to work in a computer based, multi-task environment.
• Team spirit.
• Enthusiastic.
• Spontaneous and empathic.
• Good listening skills and ability to anticipate.
• Good presentation, confident speaking skills.
• Dynamic

This job description is not exhaustive and will evolve as the hotel's organisational needs change.

- Attractive salary
- Social and health insurance, unemployment insurance follow Vietnam law
- Professional and active working environment

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