[Nice Voice Female] Call Center Staff in HCM
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 95 lượt xem
Ngày cập nhật: 03/10/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Tư vấn/Chăm sóc khách hàng, Dịch vụ khách hàng, Điện tử viễn thông
Mô tả công việc
JOB SUMMARY: Respond to and resolve escalated issues and requests from customers.
Call Center duties (80%):
• Receiving inbound call, answering, and advising customers
• Carrying out outbound call as needed
• Replying for customers' requests via email
• Carrying out happy call including survey of customer satisfaction index (CSI)
• Handling for solving complaints of customers/ dealers
• Informing customers/ dealers via phone come to Service Center to get back their repaired products
• Negotiating with customers/ dealers via phone for cases of product swap, product upgrade, and sales return
• Informing the quotation of the chargeable repair cases to customers/ dealers via phone
• Collecting data and making KPI report of contact center
• Other jobs that are assigned by superior
Report (10%): Review & report pending case over 3days. CSI report
Other assigned task (10%) from Line Manager
REPORTING LINE: Services Operation Assistant Manager
Call Center duties (80%):
• Receiving inbound call, answering, and advising customers
• Carrying out outbound call as needed
• Replying for customers' requests via email
• Carrying out happy call including survey of customer satisfaction index (CSI)
• Handling for solving complaints of customers/ dealers
• Informing customers/ dealers via phone come to Service Center to get back their repaired products
• Negotiating with customers/ dealers via phone for cases of product swap, product upgrade, and sales return
• Informing the quotation of the chargeable repair cases to customers/ dealers via phone
• Collecting data and making KPI report of contact center
• Other jobs that are assigned by superior
Report (10%): Review & report pending case over 3days. CSI report
Other assigned task (10%) from Line Manager
REPORTING LINE: Services Operation Assistant Manager
Yêu cầu ứng viên
• Prefer female with nice voice
• Minimum education requirement: Bachelor degree
• Minimum of 1 year of customer service related field experience.
• Have good customer service skill
• Well understanding and experience of customer service
• Strong verbal and written communication and negotiation skills
• Good command of English
• Work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a very positive work attitude
• Ability to work under high pressure and fast pacing working environment
• Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
BENEFITS
• Apply Social Insurance right at probation period
• 24/7 Health Insurance
• 13th salary
• Yearly company trip
• Young & dynamic working environment
• Having chance to be trained by Line Manager
WORKING PLACE: 585 – 587 Điên Biên Phủ, Ward 01, District 03, HCMC
• Minimum education requirement: Bachelor degree
• Minimum of 1 year of customer service related field experience.
• Have good customer service skill
• Well understanding and experience of customer service
• Strong verbal and written communication and negotiation skills
• Good command of English
• Work well with people, aggressively anticipate impacts of workload/issues to team deadlines and have a very positive work attitude
• Ability to work under high pressure and fast pacing working environment
• Proficiency in Microsoft Excel, Word, Outlook and PowerPoint
BENEFITS
• Apply Social Insurance right at probation period
• 24/7 Health Insurance
• 13th salary
• Yearly company trip
• Young & dynamic working environment
• Having chance to be trained by Line Manager
WORKING PLACE: 585 – 587 Điên Biên Phủ, Ward 01, District 03, HCMC
Quyền lợi được hưởng
- 13th salary
- 24/7 Health Insurance
- Yearly company trip
- 24/7 Health Insurance
- Yearly company trip
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
ACER VIETNAM CO, LTD
Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
Người liên hệ: HR Department
Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
Người liên hệ: HR Department
Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, ...Chi tiết
Since its founding in 1976, Acer has achieved the goal of breaking the barriers between people and technology. Globally, Acer ranks No. 2 for total PCs and notebooks. A profitable and sustainable Channel Business Model is instrumental to the company's continuing growth, while its multi-brand approach effectively integrates Acer, Gateway, Packard Bell, and eMachines brands in worldwide markets. Acer strives to design environmentally friendly products and establish a green supply chain through collaboration with suppliers. Acer is proud to be a Worldwide Partner of the Olympic Movement, including the Vancouver 2010 Olympic Winter and London 2012 Olympic Games. The Acer Group employs 7,000 people worldwide. 2009 revenues reached US$17.9 billion. Ẩn chi tiết
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ACER VIETNAM CO, LTD
Địa chỉ: Rosana building, 60 Nguyen Dinh Chieu, District 1, HCMC
Quy mô: 25-99 nhân viên
Việc làm tương tự
[Nice Voice Female] Call Center Staff in HCM
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ