Nhân Viên Lễ Tân

• Coordinate with other departments to demand Residents’requests
• Support sales and marketing by providing relevant information including customer feedback and sales leads.
• Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.
• Handles and records guest comments and complaints, and refer issues to supervisor when necessary.
• Manage individual portfolio assigned to maximize guest satisfaction.
• Responsible and accountable for handling and safe keeping of cash and guest valuables.
• Contribute to ‘Fraser experience’.
• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
• Any other duties as assigned

• Have knowledge in office administration
• Have knowledge in Customer Relations
• Have customer service and communication skills
• To be self-motivated and organised, prioritises tasks to meet deadlines independently
• To be service-oriented and enthusiastic
• To be meticulous and responsible, accomplish tasks effectively
• Have ability to work in a team and with other departments

• Monthly service charge bonus (3.5 million VND per month)
• 13th-month salary
• Social insurance, health insurance, and unemployment insurance contributions
• Support for uniforms and meals
• Participation in various engaging employee activities
• Opportunities for professional training and skill development
• 12 days of annual leave
• Regular annual health check-ups

CV