Nhân Viên Chứng Từ

- Handle customer enquiries, quotations and overseas agent correspondence and offering solutions.
- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
- Handle docs for air/sea export shipment until close a file
- Back up docs jobs for import docs staff/OP manager when necessary
- Input shipments data into systems
- Report especial cases/ troubles and work result to OP manager.

- At least 1 to 2 years experiences in freight forwarders.
- Have good experience in handling air/sea export docs, have experience in handling air/sea import docs is a priority
- Have good skill in English to work with agent and customer to handle shpt smoothly
- Have a high responsibility, careful, have ability to work under high pressure and work over time when necessary
- Have good skill in working individual and in group
- Have a good skill in communicating with customer

- In accordance with Company Policy

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