Music School Operation Executive

Overall purpose
• Support student enrollment, course and classes management (40%)
• Manage Music School daily tasks (25%)
• Support accounting tasks and marketing activities (15%)
• Retain and improve customer satisfaction (20%)

Key responsibilities and duties (Critical responsibilities and skills of this position, listed in order of importance)
Responsible on student and course management: (40%)
- Increase students’ registration and retention
- Following up with students about lessons and homework
- Manage class transfers, school fee refunds and savings
- Key consultant and coordinator of Music School to consult parents and students about school activities and classes contents.

Manage Music School daily admin tasks: (25%)

Support accounting tasks and marketing activities (15%)
- Handle students’ payment (cash, transfer…)
- Cooperate with accounting department for issuing VAT invoice related to music school
- Support marketing activities music school
- Establish and maintain harmonious relationship with international schools

Retain and improve customer satisfaction (20%)
- Handle students care activities
- Handle students/ parents’ complaints, and keep track of students/ parents’ requests
• Other tasks assigned by Line Manager

Required working experience
- At least 2 years working experience in Customer Service in Education Centers

Required qualifications
- At least college degree in Music Education/ Business Administration

Required languages
- English proficiency

Required knowledge and skills
- Able to work independently and proactive
- Strategic leader-ship and decision making
- Customer-focused with effective customer-handling skills
- Self – motivated, dedicated and integrity
- Analysis and problem-solving
- Planning and evaluation
- Negotiation and communication

Benefit:
- Minimum 12 annual leaves + 6 company holidays leave per year
- Premium health insurance
- Performance appraisal every year
- 13th-month salary and annual bonus
- Telephone allowance
- Product selling price for employee
- Using for free the products for the employee's wedding
- Company trip

Salary:
Negotiable
** Working Location: Aeon Mall Tan Phu- 30 Bo Bao Tan Thang, Son Ky, Tan Phu, HCMC
** Working time: 192 hours/ a month
** If qualified candidate interested in this position, please send the English CV via VietnamWorks

- 13th-month salary and annual bonus
- Minimum 12 annual leaves + 6 company holidays leave per year

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