Monitoring, Evaluation, Accountability and Learning (MEAL) and Communication Officer

INFORMATION ON THE CONTEXT
Humanity & Inclusion (HI – formally known as Handicap International) has been supporting disability related project in Vietnam for more than 20 years, ranging from rehabilitation to inclusive education, livelihoods and prevention (road safety, Mother and Child Health).

Since October 2015, HI is implementing a nation-wide rehabilitation project aiming at strengthening the quality and access of rehabilitation services for persons with brain lesions (stroke, traumatic brain injury, cerebral palsy and spina bifida). The project intends to reach its objective through 4 core approaches:
• Supporting service delivery (setting up rehab departments and units, strengthening evidence-based services, patient discharge and follow-up, provision of direct services – home accessibility, assistive devices, and independent living skills training…)
• Strengthening rehabilitation staff’s capacities and skills (developing higher education programs, provision of Continuing Medical Education, mentoring…)
• Developing policies and strengthening governance (production of rehabilitation guidelines, networking activities, strengthening service management procedures…)
• Increasing awareness on policies

The project will run until 2023 and is mostly funded by the USAID.

JOB DESCRIPTION
CONDITIONS OF THE POSITION:
• Type of contract: Fixed term contract of 57 months/ starting from January 2019
• Wage : According to profile and experience
• 24 hours insurance for employee and dependents
• 40 hours a week with 2,5 days annual leave /month

General mission
The MEAL and Communication Officer supports HI’s project in Vietnam in objectifying, demonstrating and communicating on its achievements and long-term impact.

Responsibilities
Responsibility 1 - Monitoring
Objectives and indicators:
> Project’s Monitoring and Evaluation plans and policies are up-to-date and properly implemented
> Project’s data are available when needed and reliable

Activities:
Strategy and Policies
• The MEAL/Com officer ensures that HI Vietnam Planning, Monitoring and Evaluation policy is up to date and in-line with HI and donor’s M&E policies and requirements
• S/he is familiar with HI’s PME policy and tools and update team on latest change (training and capacity building)

Annual planning
• S/he updates the Monitoring, Evaluation and Learning Plan (including PRIS) and validates the project’s indicators
• S/he comments on annual targets for the work plan

Data collection and management
• S/he supports the development or updating of data collection and management procedures and tools
• S/he consolidates data collected, enters in database and maintain database up-to-date
• S/he provides data needed for reporting
• S/he maintains soft version of data collection forms
• S/he fills in the “Annual Beneficiaries Data Collection Tool” (for Headquarters)
• S/he supports Data Quality Assessments from USAID

Others
• S/he supervises the implementation and follow-up of specific monitoring procedures (i.e. training, equipment use…)
• S/he ensures that supportive documents for activities are available and well organized (ToRs, reports, pictures, deliverables…)
• S/he participates to project coordination and/or review meetings
• S/he represents HI at meetings related to MEL from USAID and support, together with PMs, OC and CD, activities coming up from these meetings

Note: The MEAL/Com officer does not hold any responsibilities in regard to:
* Reporting (except for providing needed data) – writing reports remains under the responsibility of the Project Manager, Operational Coordinator and Country Director
* Updating the PM toolbox (activity/budget planning and monitoring) – updating the project activity and budget planning remains under the responsibility of PM, OC, SSC and CD
* Planning and monitoring activities
* Producing documentation/supportive document – writing Terms of Reference, activity reports or deliverables remains under the responsibility of PMs, OC, CD


Responsibility 2 - Evaluation
Objectives and indicators:
> Methodologies for evaluations and researches are properly developed, allowing for quality and effective studies

Activities:
• The MEAL/Com officer supports the designing of studies and research activities related to the project (quality of Life, satisfaction, mapping, needs assessment) – S/he supports the writing of the ToRs (in particular the methodology) and support the identification of possible candidates.
• S/he supports evaluations run by USAID
• S/he is involved in designing the methodology for internal evaluations (when applies)

Responsibility 3 - Accountability
Objectives and indicators:
> HI’s protection policies and corresponding procedures are known by all HI employees and properly implemented

Activities:
• The MEAL/Com officer is familiar with HI’s protection policies (in particular: protection of beneficiaries against sexual abuse; child protection; prevention of bribery; HI’s code of conduct)
• S/he ensures that these policies are properly implemented
• Together with the “Sexual Abuse Protection Policy’s Focal Person”, s/he provides reminder/refresher, once per year, to HI staff on these policies and corresponding practices

Note: Unless willing to do so, the MEAL/Com officer is not the focal person for the sexual abuse prevention policy

Responsibility 4 - Learning
Objectives and indicators:
> Learned lessons are identified and reported on annually (progress/annual reports) and project’s learning papers are produced

Activities:
• The MEAL/Com officer provides support in identifying lessons to be learned and lessons learned for annual planning and annual reporting
• S/he is involved in any learning process to take place (writing of “Learning Papers” – these are planned to take place later on)

Responsibility 5 - Communication
Objectives and indicators:
> HI Vietnam is present and visible on social media
> Success stories are identified and produced (reports, social media…)

Activities:
Social media
• The MEAL and Com officer is familiar with HI’s Social Media policy and ensures that all staff are aware of the policy and properly implementing it
• S/he collects info and short stories for posting on HI VN Facebook page
• S/he administer HI VN Facebook page (through HI general Facebook account)

Reporting and communication
• S/he works with project team (PO2 and PMs) on collecting success stories for annual reports (USAID, annual report, social media/Facebook…)
• S/he supports the writing of an HI Vietnam Program’s Annual (or bi-annual) Report
• S/he supports the design and production of information material related to project visibility (such as standees, posters or brochures)

Visibility
• S/he maintains HI VN’s photography and video library
• S/he ensures that produced material respects USAID’s branding and marking policy

Essential
Qualification(s): University Degree
Experience (type and length of experience): At least four years minimum work experience in M&E, program quality management and program development Experience in designing M&E tools, including qualitative methods like focus group discussions, key informant interviews, photo assessments, etc
Competencies (knowledge, skills required for the job, (see skills repository) :
Good knowledge of Windows MS Office (Word, Excel, PowerPoint, Publisher)
Strong skills in analytics, including production of graphs, tables, charts, presentations.
Personal qualities: Excellent Vietnamese and English written and verbal communication skills

Preferable
University Degree in communication or development, computer science, project management
Experience in an INGO or other development organization
Experience in developing databases based on donor reporting requirements, project logframes and institutional learning objectives
Good knowledge of graphic design tools and software (Photoshop, Adobe Illustrator, In Design, etc.)
Proficiency in data analysis packages (EPI info, SPSS, Strata, etc) is desirable
Experience in journalism
Experience in photography
Experience of disability

ANY OTHER INFORMATION USEFUL FOR CLARIFYING REQUIREMENTS
Humanity & Inclusion welcomes applications from persons with disabilities.

- According to company policy
- Insurance
- Professional working environment

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