Member Services Officer/ Receptionist

California Fitness and Yoga is looking for many candidates for our clubs in Đà Nẵng and Nha Trang - Khanh Hoa.

RESPONSIBILITIES:

 Customer Services
• Greet, welcome, interact and check-in members and guests professionally at all times.
• Ensuring prompt and professional phone answering service.
• Render high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner; referring to Supervisor, Manager if necessary.
• Assist to ensure procedures and systems are practiced within the scope/requirement of the Company.

 POS transactions
• Ensure proper handling of all sale transactions with issuance of official receipts.
• Ensure all documents are checked and verified before POS.
• Assist with collection of outstanding balance.
• Assist/promote shoe locker, retail occupancy.
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 Facilities Management
• Assist to achieve 5 star facility standards through auditing, feedback and reporting.
• Ensure safety of staff and members are in order at all times – train and prepare for incidents, injuries.
• Ensure opening/closing of facilities is in according to Company policies.
• Conduct stock take of supplies and products, report accordingly.

 Personal and Team Development
• Ensure consistent self development by actively participating in meetings with own team for updates and functional training.
• Contribute ideas to personal and team development program at all times.
• Ensure active involvement in Daily Staff Line-up Program.

 Secondary education and above with a minimum of 6 months - 1 year experience in a service oriented industry
 Good command of English and Vietnamese
 Ability to work according to shifts
 Basic computer knowledge

- 24/24 Personal accident insurance
- 12 annual leaves per year
- Free memberships of California Fitness and Yoga

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