Member Relationship Executive / Supervisor
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 155 lượt xem
Ngày cập nhật: 17/10/2018
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Hành chính/Văn phòng, Dịch vụ khách hàng
Mô tả công việc
FUNCTIONAL BUSINESS OBJECTIVEs (FBOs):
Process member requests internally under company policy and improve customer service by:
-Ensuring all CSRs in-policy to be processed timely and accurately
-Providing quick support for the team in recording, updating and adjusting information on the system
REPORTS TO: Country Member Relationship Manager
70% Complaint Resolution:
- Investigate, analyze and process all members’ complex requests identified from Customer Service Request (CSR) in a professional and effective manner.
- Ensure members receive accurate, consistent and timely responses for both requests and feedback via email or by forms; and maintain good relationships with members to improve customer service standards.
- Act as a subject matter expert and assist Club Managers in resolving member requests, or consult them on actual situations at the clubs.
- Consult with Assistant Member Relations Manager to determine the best solution for complex requests.
20% Member Retention:
- Build relationship with members via social networks or direct approach and become a trusted advisor for any concerns or requests.
- Ensure that all MSMs make follow-up calls to members who raised requests in CSRs earlier.
- Follow up with the MS team to make sure all members’ feedbacks are addressed and responded to.
10% Tracking and Reporting:
- Follow up with the MS team for fully understanding and checking the accuracy of reports as requested by the Assistant Member Relations Manager
- Supervise the input and handle CSR data for reports of clubs you are in charge
- Respond to questions/feedbacks from related Departments regarding report results
Process member requests internally under company policy and improve customer service by:
-Ensuring all CSRs in-policy to be processed timely and accurately
-Providing quick support for the team in recording, updating and adjusting information on the system
REPORTS TO: Country Member Relationship Manager
70% Complaint Resolution:
- Investigate, analyze and process all members’ complex requests identified from Customer Service Request (CSR) in a professional and effective manner.
- Ensure members receive accurate, consistent and timely responses for both requests and feedback via email or by forms; and maintain good relationships with members to improve customer service standards.
- Act as a subject matter expert and assist Club Managers in resolving member requests, or consult them on actual situations at the clubs.
- Consult with Assistant Member Relations Manager to determine the best solution for complex requests.
20% Member Retention:
- Build relationship with members via social networks or direct approach and become a trusted advisor for any concerns or requests.
- Ensure that all MSMs make follow-up calls to members who raised requests in CSRs earlier.
- Follow up with the MS team to make sure all members’ feedbacks are addressed and responded to.
10% Tracking and Reporting:
- Follow up with the MS team for fully understanding and checking the accuracy of reports as requested by the Assistant Member Relations Manager
- Supervise the input and handle CSR data for reports of clubs you are in charge
- Respond to questions/feedbacks from related Departments regarding report results
Yêu cầu ứng viên
- College degree above
- 2-3 year experience in Compliance/ Administrative or in Service Industry as customer service position
- Computer proficiency with Microsoft Office Suite including Word, Excel, Outlook
- Fair English communication
- Good communication with negotiation skill
- Proficient data entry skills
- Ability to pay attention to details
- Willing to learn new things
- 2-3 year experience in Compliance/ Administrative or in Service Industry as customer service position
- Computer proficiency with Microsoft Office Suite including Word, Excel, Outlook
- Fair English communication
- Good communication with negotiation skill
- Proficient data entry skills
- Ability to pay attention to details
- Willing to learn new things
Quyền lợi được hưởng
- Health Care and Personal Accident Insurance 24/24
- Training opportunities, active working environment, team building
- Free gym at all California clubs
- Training opportunities, active working environment, team building
- Free gym at all California clubs
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
CALIFORNIA FITNESS AND YOGA CENTERS
Block C, 5 Nguyen Tat Thanh Street, Ward 12, District 4, HCMC
Người liên hệ: Talent Recruitment Team
Block C, 5 Nguyen Tat Thanh Street, Ward 12, District 4, HCMC
Người liên hệ: Talent Recruitment Team
California Management Group (CMG) is the outgrowth of years of innovative experiences and a proven track record of business performance across 7 countries in Asia. In 2007, California Fitness & Yoga became the first and largest international fitness company to open in Vietnam. With a mission of “Making Life Better” ...Chi tiết
California Management Group (CMG) is the outgrowth of years of innovative experiences and a proven track record of business performance across 7 countries in Asia. In 2007, California Fitness & Yoga became the first and largest international fitness company to open in Vietnam. With a mission of “Making Life Better” California Fitness & Yoga became a dynamic lifestyle center aiming to inspire, entertain and energize the communities it serves. By providing cutting edge fitness services and products in a dynamic social setting. By uniquely combining world class fitness services with the latest and most popular entertainment trends, CFYC has created a market where none existed before and in the process inspired a wellness movement in Vietnam which has become one of the fastest growing and most successful consumer segments in the country. Company website: http://www.cmg.asia Facebook: www.facebook.com/cfycvn Youtube: www.youtube.com/cfycworkinglife Ẩn chi tiết
Bạn đang xem tin việc làm Member Relationship Executive / Supervisor trong ngành được tuyển dụng tại bởi CALIFORNIA FITNESS AND YOGA CENTERS. CALIFORNIA FITNESS AND YOGA CENTERS đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Member Relationship Executive / Supervisor cách đây lúc 15/11/2018 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
CALIFORNIA FITNESS AND YOGA CENTERS
Địa chỉ: Block C, 5 Nguyen Tat Thanh Street, Ward 12, District 4, HCMC
Quy mô: 1.000-4.999 nhân viên
Việc làm tương tự
Member Relationship Executive / Supervisor
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ