Member Experience Manager

What you will do

Do you get inspired by seeing people around you succeed, and do you care about providing the right environment, opportunities, and experience for them to do so? As our Member Experience Manager, you will be doing just that, by internalizing what it means to be a “Space for Success.”
Being the face of Dreamplex comes with some exciting tasks, such as:
● Creating a fun, inspiring, and welcoming environment for our members and guests.
● Engaging the community, assisting in bringing people together, and creating a sense of belonging.
● Coordinating and executing engaging events and gatherings.
● Providing a “Member Obsessed” level of service and coaching others to do the same.
● Thinking outside the box to make huge fans out of our members.
● Managing the Member Experience Team (including communication, scheduling, data and analytics reporting, strategy).
● Collaborating with fellow Member Experience Managers, reporting and discussing strategy with leadership.
● Building relationships and coordinating with landlords, local agencies and government officials to adhere to building standards and regulations.
● Coordinating with other departments including sales, marketing, accounting, HR, IT, for various projects.
● Managing and monitoring budgets, long-term strategy and business plans.
● Managing members needs and billing via coworking management software.
● Flexibility to work across all locations, at varying time schedules.

What you need

● 5+ years of hospitality and guest relations or retail and customer service experience
● Facilities management exp
● Ability to manage a budget
● Genuine care for people and a want for providing the best experience
● Easy going, bubbly, and open with communication
● Ability to think on your feet, critically and creatively
● Equal ability to work autonomously and on a team
● Good time-management, priority-setting, deadline achievement

What’s in it for you

● Working in a startup that’s moving fast and making waves
● Opportunity to grow as we grow
● A collaborative and caring team
● Competitive compensation & benefits
● Working in a growing industry and being a part of the cause for success for thousands of entrepreneurs and professionals

- Working in a startup that’s moving fast and making waves
- Opportunity to grow as we grow
- Competitive compensation & benefits

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