Medical Secretary

A. General purpose of the position: Mục đích chung của vị trí này
Perform secretarial duties in support of general medical office activities to relieve medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation.
Be Translator/ Interpreter for Doctors

B. Working relationships/ Quan hệ làm việc:
1. Department/ Phòng/ Khoa: FVH OPD
2. Report to/ Báo cáo cho: Supervisor, Team Leader, OPD Manager
3. Supervisory role/ Vai trò giám sát: N/A
4. Interaction with/ Liên hệ với:
- Internal/ Nội bộ: co-workers, doctors, nurses, staffs of relevant offices
- External/ Bên ngoài: Patients, their family's members and visitors

C. Key duties and responsibilities/ Nhiệm vụ và trách nhiệm chính:
1. Welcoming
- Greet and receive patient/visitors
- Check patient identify, ascertain purpose of visit
- Direct patient to appropriate staff
- Provide information to patient by respect FV policy
2. Telephone/email handling
- Answer incoming telephone calls
- Record and transmitt phone calls or messages to relevant people.
- Check email every day to be updated with internal news, receive supervisor's instruction and to handle patient's request
- Write understandable and professional reply by respect of FVH email templates
3. Booking appointment and scheduling
-Schedule patient’s appointments for consultations, x-rays, lab tests, physical therapy, MRI’s, CT scans...
- Arrange unscheduled patients
- Arrange refferals to other health care providers
- Get confirmation of appointment 1 day prior consultation
4. Orion System using
Technical expertise of Orion system using: Appointment, Registration, Clinic, Scan Management and other modules when applicable:
- Open visit and charge consultation/procedure fees
- Print forms
- Scan documents
5. Admin supporting to Doctor.
- Update consultation schedule of doctors
- Organize and arrange patient’s queue with appropriate and efficient manner
- Prepare patient file, necessary documents for consultation
- Prepare and help doctor to complete patient files for admission (medical treatment or operation)
- Follow patient’s results, assist doctors to explain and give results to the patient
- Provide information to patient and their family about FVH medical and non-medical services within knowledge and authority (insurance, admission, quotation, package… )
- Manage medical records and correspondence files
- Transmit correspondence and medical records by mail, e-mail, fax
6. Being interpreter/translator
- Interpret for doctors/patients and patient family
-Translate medical documents related to OPD patient (medical report/certificate, results, patient education materials, procedures…)
7. Reporting
- Report difficulties with patient, patient’s complaint
- Make other reports when require
8. Training and meeting
- Train and supervise new medical secretary
- Attend compulsory training and meeting organized by the hospital
- Update job knowledge by participating in educational opportunities; reading professional publications
9. Management of reception area and consultation room
- Keep reception counter in tidy and clean
- Organizing and storing paperwork
- Order and maintain stationery and equipment.

Requirements/ Yêu cầu:
1. Qualification/ Trình độ chuyên môn: Bachelor's degree , Administrative, Business, Social Sciences or Foreign languages discipline
2. Experience/ Kinh nghiệm:
Work requires two years of related medical clerical experience, office organization and communications
A completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience
Or an equivalent combination of relevant education and/or experience
3. Skills and knowledge/ Kiến thức và kỹ năng:
- Customer service
- Clerical
- Telephone Skills
- Communication
- Typing
- Organization
- Time Management
- Coordination
- Medical terminology
- Reporting
- Correspondences
- Microsoft windows
4. Foreign language(s)/ Ngoại ngữ: Fluent in French and/or English

Main policies and procedures related to the position (please put here 4-6 essential policies to be known by the employee, no more)/ Các chính sách và quy trình chủ yếu có liên quan đến vị trí công việc này (vui lòng liệt kê từ 4-6 chính sách cần thiết mà nhân viên đó cần biết, không nhiều hơn):
- Public bihavious policy
- Patient scheduling policy
- Policy and Procedure for Identifying Patient Correctly
- Informed consent policy
- Admission policy

- Private Health Insurance & social Insurance
- 15.5 annual leave
- Training & Development

Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp