Marketing & Special Events Manager - Hard Rock Cafe

People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
Guest Experience - To provide a memorable experience that “rocks” for Hard Rock guests.
Profit - To operate a financially functional restaurant and retail operation.
Sales - To grow the business by using innovative sales and marketing concepts
Coordinate operations between departments.
Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
Present a professional image to employees, guests, clients, owners and investors.
Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
Build business/market share by thinking of new ways to promote company and by participating in local events to increase sales and profits.
Develop and maintain positive relationships with in the business and social community.
Spearhead annual philanthropic initiatives.
Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
Maintain low staff turnover rate and high morale.
Operate ethically to protect the image of Hard Rock.
Utilize programs designed to help Save the Planet.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Proven track record of managerial success in a fast paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
Proven track record of making high quality decisions and the ability to make complex decisions.
Professional experience with CRM or Yield Management software (Delphi).

SKILLS

Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
The interpersonal savvy to create successful business partnerships where the art of negotiating is required.
The ability to be innovative and creative while at times dealing with ambiguity.
Strong presentation and written communication skills.
Adherence to health/safety, food safety and alcohol consumption regulations.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Multiple language abilities a plus, fluency in English required.

- 13th month salary, performance bonus
- Health, Accident, Life insurance
- Teambuilding

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