Market Research Executive
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 71 lượt xem
Ngày cập nhật: 26/04/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Nhân viên
Ngành nghề: Dịch vụ khách hàng, Marketing/Quảng cáo
Mô tả công việc
1. Propose framework for Customer Journey Mapping
Draft conceptual Customer Journey Map based on inside understandings
Define methodology (target groups, sample size, survey method) to confirm this concept from Customer perspectives
Identify performance indicators within Customer Journey Map
2. Collect customer insights to complete Customer Journey
Drive the preparation & execution of collecting customer insights such as invite customers, setup venue, prepare incentive scheme
Design interview structure & questionnaires, conduct in-depth interviews & summarise interview results
Design structure of quantitative questionnaires
3. Design Customer Journey Map
Design a completed end-to-end Customer Journey, including plus & minus, opportunities for improvement, performance indicators vs. actual performance
Prepare presentation to communicate with relevant stakeholders about end-to-end process how Customer Journey has been mapped
4. Drive improvement activities on customer values
Coordinate with relevant business teams to drive and/or execute improvement activities according to defined customer pain points
Provide customer insights to ad-hoc business activities in balance with business understandings
Draft conceptual Customer Journey Map based on inside understandings
Define methodology (target groups, sample size, survey method) to confirm this concept from Customer perspectives
Identify performance indicators within Customer Journey Map
2. Collect customer insights to complete Customer Journey
Drive the preparation & execution of collecting customer insights such as invite customers, setup venue, prepare incentive scheme
Design interview structure & questionnaires, conduct in-depth interviews & summarise interview results
Design structure of quantitative questionnaires
3. Design Customer Journey Map
Design a completed end-to-end Customer Journey, including plus & minus, opportunities for improvement, performance indicators vs. actual performance
Prepare presentation to communicate with relevant stakeholders about end-to-end process how Customer Journey has been mapped
4. Drive improvement activities on customer values
Coordinate with relevant business teams to drive and/or execute improvement activities according to defined customer pain points
Provide customer insights to ad-hoc business activities in balance with business understandings
Yêu cầu ứng viên
Bachelor degree with knowledge and/or experience in Qualitative research
Basic understanding of customer facing business processes
Ability to facilitate direct communication with Vietnamese customers
Good command of Business English
Excellent communication and presentation skills
Basic understanding of customer facing business processes
Ability to facilitate direct communication with Vietnamese customers
Good command of Business English
Excellent communication and presentation skills
Quyền lợi được hưởng
- 13th payment
- 15 days full pay leave
- Training Opportunity
- 15 days full pay leave
- Training Opportunity
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
HOME CREDIT VIETNAM
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Người liên hệ: HR Department
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, ...Chi tiết
Home Credit Group (Home Credit B.V. and its subsidiaries) is a leading mass market consumer finance provider with €14.7bn of assets; which was established in 1997 in the Czech Republic. Since then it has experienced considerable growth in 11 countries including Rusia, Belarus, Czech republic, Slovakia, Kazakhstan, China, Việt Nam, India….. Our 120,000 employees serve more than 70 million customers. Home Credit Vietnam officially operated in Vietnam since 2009, is one of the leading companies in the consumer financial field with 3 outstanding benefits for customers: fast, convenient and friendly. Home Credit now has the headquarters in HCMC and representative offices in 10 provinces nationwide. In Vietnam market, Home Credit is now one of leading consumer finance companies. After 8 years of operation, Home Credit has built the network of 7,000 retail outlets in 63 cities and provinces nationwide. With more than 10,000 employees nationwide, Home Credit has served 6.63 million customers in Vietnam with 03 main products: Installment loans to buy motorbikes, Installment loans to buy consumer durables, and Cash loan. In addition, in order to create biggest convenience for customers to make payment, Home Credit has cooperated with many payment method providers, namely Payoo with 3,000 transaction points, MoMo with 4,000 transaction points, Viettel stores, postal system, and banks having transaction network nationwide. Ẩn chi tiết
Bạn đang xem tin việc làm Market Research Executive trong ngành được tuyển dụng tại bởi HOME CREDIT VIETNAM. HOME CREDIT VIETNAM đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Market Research Executive cách đây lúc 26/05/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
HOME CREDIT VIETNAM
Địa chỉ: Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
Quy mô: 10.000-19.999 nhân viên
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Market Research Executive
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ