Market Analyst - Product Executive
Mức lương: 20-25 triệu
Đã hết hạn nộp hồ sơ - 125 lượt xem
Ngày cập nhật: 13/02/2019
Thông Tin Tuyển Dụng
Mô tả công việc
Key Tasks
• Quarterly competition review in the country - new offerings, major customer movement, new capabilities, strategic movements to be reported. Associated next steps to be formulated
• Quarterly macro trends analysis for the country - all trends impacting business to be reported with associated next steps
• Project manage the NPS process and ensure outcomes result in requisite projects/ initiatives
• Facilitate and project manage the CS Ops regular catch up and ensure next steps are clearly aligned
• Assist in designing and revising country strategy
Key Accountabilities
• Ensure voice of customers (from all channels) is adequately represented in the organization
• Ensure the organization picks up on macro trends before they impact local business
Market knowledge
• Constantly study the market and keep abreast with key developments
• Publish regular reports highlighting major market shifts/ macro trends impacting or soon to impact DHLeCommerce business
Voice of customer
• Through various channels, ensure voice of customers is constantly and very promptly captured and reviewed
• Ensure the voice of customers is transformed into actionable items
Project management
• Ensure all deliverables (market knowledge/ voice of customer) result in action oriented items
• Project manage these items and ensure requisite teams are working on it
• Communicate with the Commercial team to ensure success of voice of customer initiatives is appropriately addressed during business reviews with customers
• Quarterly competition review in the country - new offerings, major customer movement, new capabilities, strategic movements to be reported. Associated next steps to be formulated
• Quarterly macro trends analysis for the country - all trends impacting business to be reported with associated next steps
• Project manage the NPS process and ensure outcomes result in requisite projects/ initiatives
• Facilitate and project manage the CS Ops regular catch up and ensure next steps are clearly aligned
• Assist in designing and revising country strategy
Key Accountabilities
• Ensure voice of customers (from all channels) is adequately represented in the organization
• Ensure the organization picks up on macro trends before they impact local business
Market knowledge
• Constantly study the market and keep abreast with key developments
• Publish regular reports highlighting major market shifts/ macro trends impacting or soon to impact DHLeCommerce business
Voice of customer
• Through various channels, ensure voice of customers is constantly and very promptly captured and reviewed
• Ensure the voice of customers is transformed into actionable items
Project management
• Ensure all deliverables (market knowledge/ voice of customer) result in action oriented items
• Project manage these items and ensure requisite teams are working on it
• Communicate with the Commercial team to ensure success of voice of customer initiatives is appropriately addressed during business reviews with customers
Yêu cầu ứng viên
• 3-4 years experience in express/ last mile business good to have but not compulsory
• Minimum of 1-2 years experience in product management/ project management/ key account management would benefit
• Bachelor degree in any discipline
• Language: English , Level: Conversational/ Expert
• Minimum of 1-2 years experience in product management/ project management/ key account management would benefit
• Bachelor degree in any discipline
• Language: English , Level: Conversational/ Expert
Quyền lợi được hưởng
- Health insurance and social insurance regulated by Vietnam Labor Law
- Professional trained by experts
- Professional, dynamic working environment
- Professional trained by experts
- Professional, dynamic working environment
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
DHL ECOMMERCE
DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border & domestic deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through ...Chi tiết
DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border & domestic deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide. Ẩn chi tiết
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Market Analyst - Product Executive
Mức lương: 20-25 triệu | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ