Manager, Operation Franchise (Hanoi)

PURPOSE/ MISSION:
Drive store performance by:

Meeting or exceeding FRS store performance required
Coaching Store Managers to drive commercial success and excel in customer service
Ensuring proper execution of established policies, procedures, initiatives and directives

ACCOUNTABILITIES:

Strategically partnering with customers to drive FRS stores operation performance by implementing all procedure, initiatives and directives from adidas global and sustaining daily store operation excellence
Customizing the E2E people process and driving the implementation to ensure the recruitment, on-boarding, training and development of FRS staffs meeting adidas ORT expectations
Monitor and report FRS store performances with KPIs
Analyze relevant data to probe and challenge the status quo with key account manager, Marketing, trainers, and Customer to maximize store performance
Organizing regular coaching sessions to FRS Store Managers/ supervisors to increase their stores’ sales, productivity and profitability
Spend focused time on the sales floor during store visits to determine service improvement opportunities
Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
Ensure proper in-store Brand execution, according to established standards and directives, in all stores (category leading, campaign execution, visual merchandizing standard, etc..)
Plan and prioritize structured store visits to maximize the FRS’s performance
Assess and make recommendations to improve the commercial viability and availability of products for the FRS stores
Coach, motivate and inspire FRS operation staffs to accomplish their goals and maximize their individual performance, both face-to-face and remotely
Seek coaching and learning opportunities to continually improve your performance and development

GROUP COMPETENCIES:

Manage Business, Processes and Projects 
Business Acumen 
Result Orientation 
Influence Others 
Analysis and Problem Solving

FUNCTIONAL COMPETENCIES:

Business Acumen
Planning and Organizing
Project management skills
Retail competencies

PROFESSIONAL BACKGROUND/ EXPERIENCE:
Functional: Minimum 10 years work experience in a sports/fashion customer- and commercial- focused retail environment
Advanced numeracy, literacy and verbal communication skills
Geographical mobility
English communication skills

KEY RELATIONSHIPS:
Sales, marketing
Customers
Peers
Vendors and Support Functions (i.e., Visual Merchandising, Facility Services, etc.)
On local/market discretion

INDUSTRY:
Preferably in retail/apparel/ fashion/ FW

EXPOSURE:
Sports

EDUCATION:
Degree in Business/Retail
Management and relevant qualification
MBA will be advantageous

IT:
Outlook: Intermediate
Word: Advanced 
Excel: Advanced 
PowerPoint: Advanced

LANGUAGE SKILLS:
English: Advanced
Local Language: Fluent

- Competitive salary with attractive social allowance
- Training opportunities by our well-rounded retail team
- High opportunities of professional career path development and promotion

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