Manager, Human Resources

Duties may include but not limited to:
 Collect historical trends and forecast head count needs and optimized scheduling
 Analyze and interpret past and current workload data to determine staffing needs, create accurate schedules and ensure service levels and customer service level goals are met
 Support the optimization of both gaming & non-gaming business processes and others
 Create and distribute daily, weekly and monthly reporting that provides insight into workload trends
 Plan for the impact of gaming & non-gaming campaigns, and seasonality to ensure adequate staffing for anticipate workloads; escalates business-critical concerns to the appropriate contacts via proper channels within respective timeframes
 Conduct training on the forecast/scheduling tools, reports, and departmental procedures to staff as required.
 Analyze intra-day, daily, weekly and monthly results, including documentation of reporting requirements for new and revisions to existing reports
 Adhere to all company policies and procedures
 Other tasks assigned by Manager/Assistant Manager

Qualifications/Requirements
 At least 2 years experiences in HR or related background
 Fluent in English communication (both written & spoken); additional foreign languages such as Chinese (Mandarin or Cantonese) is a big advantage
 Experience in workforce management processes and tools, reporting and analysis, problem/issue identification, documentation, tracking and resolution.
 Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
 Ability to interpret policies and procedures and communicate effectively
 Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
 Capability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
 Ability to work both independently and within a team environment
 High level of integrity and professionalism
 Strong attention to detail
 Accountable and reliable
 Ability to utilize problem-solving techniques
 Ability to exercise discretion on sensitive and confidential matters
 Excellent punctuation, spelling, grammar, and proof-reading skills
 Bachelor’s Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.

- Under company's policy

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