Manager, Customer Experience (Marketing)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 149 lượt xem
Ngày cập nhật: 04/01/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Tổ chức sự kiện/Quà tặng, Dịch vụ khách hàng, Marketing/Quảng cáo
Mô tả công việc
As a new brand in Vietnam, FWD’s Vision is to change the way people feel about insurance.
The Customer Experience (CX) Manager will assist CX Associate Director (AD) and CMO in working with Senior Management, cross functional stakeholders to deliver the best customer experience at all touch points. The expectations for the CX Manager include:
• A self-driven and independent individual who can oversee CX improvement projects and day to day customer recovery programs.
• Collaborating closely and effectively with multiple stakeholders across the different departments in implementing customer experience initiatives.
• Having the ability to influence, give advice to the CX Ambassadors as they help co-ordinate organization changes.
• Having passion for customers and standing from their perspectives to consult the business decision.
The Customer Experience (CX) Manager will assist CX Associate Director (AD) and CMO in working with Senior Management, cross functional stakeholders to deliver the best customer experience at all touch points. The expectations for the CX Manager include:
• A self-driven and independent individual who can oversee CX improvement projects and day to day customer recovery programs.
• Collaborating closely and effectively with multiple stakeholders across the different departments in implementing customer experience initiatives.
• Having the ability to influence, give advice to the CX Ambassadors as they help co-ordinate organization changes.
• Having passion for customers and standing from their perspectives to consult the business decision.
Yêu cầu ứng viên
• University Degree in a business, marketing or related discipline.
• Should have level of skill commensurate with 5 years’ relevant experience
• Good understanding of the full marketing mix
• Proven track record of initiating, planning and delivering projects.
• Proficient in MS Excel, PowerPoint and is able to learn unfamiliar systems quickly
• Problem solver and data driven – thinks through issues with structure and leverage to data inform their decision and solutions
• Excellent written and communication skills
• Have ability to influence internal and external stakeholder.
• Should have level of skill commensurate with 5 years’ relevant experience
• Good understanding of the full marketing mix
• Proven track record of initiating, planning and delivering projects.
• Proficient in MS Excel, PowerPoint and is able to learn unfamiliar systems quickly
• Problem solver and data driven – thinks through issues with structure and leverage to data inform their decision and solutions
• Excellent written and communication skills
• Have ability to influence internal and external stakeholder.
Quyền lợi được hưởng
- Bonus
- Health Insurance
- Training Course
- Health Insurance
- Training Course
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh ...Chi tiết
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam. We are here for you From Hong Kong to Macau, Thailand to Indonesia, and now in Vietnam, FWD is breathing new life into the insurance industry and continuing to expand what we offer. Through our customer-led approach, FWD has a vision of becoming the leading pan-asian insurer and changing the way people feel about insurance. 6 countries over 1 million customers FWD leverages strength and experience from across Asia to provide a fresh approach to insurance in Vietnam. We offer a range of options that include life and general insurance products, health benefits, critical illness plans, and financial planning services. For more information on FWD's business across Asia please visit www.fwd.com. Growing to be the leading pan-asian life insurer FWD is the life insurance arm of investment group Pacific Century Group (PCG), an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. PCG has interests in three core business pillars: financial services, technology, media & telecommunication, and real estate. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. PCG’s interests in the financial services sector include asset management business PineBridge Investments, and insurance arm FWD Group. You can explore more of FWD Vietnam via our website: https://www.fwd.com.vn/vi/tuyen-dung/ Ẩn chi tiết
Bạn đang xem tin việc làm Manager, Customer Experience (Marketing) trong ngành được tuyển dụng tại bởi FWD VIETNAM LIFE INSURANCE COMPANY LIMITED. FWD VIETNAM LIFE INSURANCE COMPANY LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Manager, Customer Experience (Marketing) cách đây lúc 27/03/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Manager, Customer Experience (Marketing)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ