Manager, Contact Center
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 87 lượt xem
Ngày cập nhật: 16/05/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The Manager, Contact Center will be responsible for:
• Proposing a thorough conservation strategy and lead the team to deliver the expected KPIs related thru premium renewal, reinstatement, and potential surrendered.
• Managing customer hotline to deliver customer-centricity through initiatives and daily operations (monitor performance of inbound & outbound calls as well as the call quality)
• Participating and contributing to Operations projects/initiatives to improve the Customer experience via hotline
The Job:
• Propose a thorough conservation strategy and lead the team to deliver the expected KPIs related thru premium renewal, reinstatement, and potential surrendered.
• Bring Customers who are at risk of lapsing their premium payments and assisting with options to get them back ontrack and ensuring they have an excellent customer experience.
• Be a strong negotiator, have exceptional relationship skills, integrity and a team oriented approach to collaborate with your team and others across the business on a daily basis.
• Interpreting data, analyzing results using statistical techniques to measure the success of Conservation activities/initiatives
• Maintains and improves results by adhering to standards and guidelines; recommending improving procedures.
• Updates job knowledge by mastering knowledge related to products, procedures.
• Proposing a thorough conservation strategy and lead the team to deliver the expected KPIs related thru premium renewal, reinstatement, and potential surrendered.
• Managing customer hotline to deliver customer-centricity through initiatives and daily operations (monitor performance of inbound & outbound calls as well as the call quality)
• Participating and contributing to Operations projects/initiatives to improve the Customer experience via hotline
The Job:
• Propose a thorough conservation strategy and lead the team to deliver the expected KPIs related thru premium renewal, reinstatement, and potential surrendered.
• Bring Customers who are at risk of lapsing their premium payments and assisting with options to get them back ontrack and ensuring they have an excellent customer experience.
• Be a strong negotiator, have exceptional relationship skills, integrity and a team oriented approach to collaborate with your team and others across the business on a daily basis.
• Interpreting data, analyzing results using statistical techniques to measure the success of Conservation activities/initiatives
• Maintains and improves results by adhering to standards and guidelines; recommending improving procedures.
• Updates job knowledge by mastering knowledge related to products, procedures.
Yêu cầu ứng viên
The Person:
• At least 05 year experience in Conservation activities/ Customer Service/ Call centre/ Complaint handling, preferably with life insurance background.
• A thorough understanding of the practical implications of customer retention and advocacy drivers
• Experience working in a product focused environment
• Strong communication and influencing skills
• An analytical / numerical mind-set
• Project management experience
• Professional manner, positive thinking
• Verbal Communication, Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking
• University graduate, preferably social sciences.
• Good communication skills in both Vietnamese and English
• Proactive, creative disposition to develop new ideas, good in problem solving skill
• Good interpersonal and communication skills (oral & written)
• Able to work in high pressure environment and able to work independently as well as in a team
• At least 05 year experience in Conservation activities/ Customer Service/ Call centre/ Complaint handling, preferably with life insurance background.
• A thorough understanding of the practical implications of customer retention and advocacy drivers
• Experience working in a product focused environment
• Strong communication and influencing skills
• An analytical / numerical mind-set
• Project management experience
• Professional manner, positive thinking
• Verbal Communication, Phone Skills, Listening, Customer Focus, Customer Service, Professionalism, Multi-tasking
• University graduate, preferably social sciences.
• Good communication skills in both Vietnamese and English
• Proactive, creative disposition to develop new ideas, good in problem solving skill
• Good interpersonal and communication skills (oral & written)
• Able to work in high pressure environment and able to work independently as well as in a team
Quyền lợi được hưởng
- Healthcare
- Training Courses
- Awards
- Training Courses
- Awards
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh ...Chi tiết
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam. We are here for you From Hong Kong to Macau, Thailand to Indonesia, and now in Vietnam, FWD is breathing new life into the insurance industry and continuing to expand what we offer. Through our customer-led approach, FWD has a vision of becoming the leading pan-asian insurer and changing the way people feel about insurance. 6 countries over 1 million customers FWD leverages strength and experience from across Asia to provide a fresh approach to insurance in Vietnam. We offer a range of options that include life and general insurance products, health benefits, critical illness plans, and financial planning services. For more information on FWD's business across Asia please visit www.fwd.com. Growing to be the leading pan-asian life insurer FWD is the life insurance arm of investment group Pacific Century Group (PCG), an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. PCG has interests in three core business pillars: financial services, technology, media & telecommunication, and real estate. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. PCG’s interests in the financial services sector include asset management business PineBridge Investments, and insurance arm FWD Group. You can explore more of FWD Vietnam via our website: https://www.fwd.com.vn/vi/tuyen-dung/ Ẩn chi tiết
Bạn đang xem tin việc làm Manager, Contact Center trong ngành được tuyển dụng tại bởi FWD VIETNAM LIFE INSURANCE COMPANY LIMITED. FWD VIETNAM LIFE INSURANCE COMPANY LIMITED đang cần tuyển 0 người nhân sự với hình thức làm việc: Toàn thời gian cố định. Yêu cầu kinh nghiệm Không yêu cầu. Website tìm việc làm timviec24h.vn cập nhật tin Manager, Contact Center cách đây lúc 14/06/2019 00:00:00. Người tìm việc lưu ý không nên đặt tiền cọc khi xin việc . Chúng tôi luôn cố gắng đưa tin tức tuyển dụng nhanh và chính xác nhất cho bạn.
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Manager, Contact Center
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ