Manager, Client Service
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 132 lượt xem
Ngày cập nhật: 12/03/2019
Thông Tin Tuyển Dụng
Hình thức làm việc: Toàn thời gian
Chức vụ: Trưởng nhóm
Ngành nghề: Dịch vụ khách hàng, Quản lý điều hành, Bảo hiểm
Mô tả công việc
• Responsible for overseeing Client Service of one territory. Ensure that the needs of clients are being satisfied. Provide excellent Client Service and promote this idea throughout the organization
• Objective of this job: helping to develop and implement a client service standard for an entire organization, finding ways to measure clients’ satisfaction and improve services, managing a team of client service staffs, handling face-to-face complicated enquiries from clients or sale force
• In overall, Manager, Customer Service is expected to understand and satisfy Sun Life Viet Nam clients’ requirements and exceed their expectations if possible
• Ensure walk-in advisors and clients receive service timely, professional assistance and accurate information in order to retain business and help generate new ones.
• Oversee the achievement and maintenance of agreed clients service levels and standards
• Monitors team performance, reports on statistics, recommends and implements changes to continually improve work productivity Doing investigate in the claim cases need investigation
• Analyze relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
• Co-ordinate and manage client service projects and initiatives
• Evaluate and performance manage staff. Identify and address staff training and coaching needs
• Objective of this job: helping to develop and implement a client service standard for an entire organization, finding ways to measure clients’ satisfaction and improve services, managing a team of client service staffs, handling face-to-face complicated enquiries from clients or sale force
• In overall, Manager, Customer Service is expected to understand and satisfy Sun Life Viet Nam clients’ requirements and exceed their expectations if possible
• Ensure walk-in advisors and clients receive service timely, professional assistance and accurate information in order to retain business and help generate new ones.
• Oversee the achievement and maintenance of agreed clients service levels and standards
• Monitors team performance, reports on statistics, recommends and implements changes to continually improve work productivity Doing investigate in the claim cases need investigation
• Analyze relevant data to determine customer service outputs. Identify and implement strategies to improve quality of service, productivity and profitability
• Co-ordinate and manage client service projects and initiatives
• Evaluate and performance manage staff. Identify and address staff training and coaching needs
Yêu cầu ứng viên
Knowledge
• Service oriented mindset
• Strong people management and influencing capability
• Strong Communication and presentation skill
• Strong problem solving and complaint handling skill
• Making decision skill
• Coaching and training capability
• Good command of PC skill (Excel, Word, Access), team working, English (speaking and writing)
Skills/Competencies
• Realize root cause of problem
• Able to understand or accomplish or deal with task/issue/situation/person
• Able to find the best solution
Education and experience
• University graduate
• Female/Male
• At least 2 years experience in supervisor role or above. 6-8 years experience in financial services, life insurance experience is preferred
• Service oriented mindset
• Strong people management and influencing capability
• Strong Communication and presentation skill
• Strong problem solving and complaint handling skill
• Making decision skill
• Coaching and training capability
• Good command of PC skill (Excel, Word, Access), team working, English (speaking and writing)
Skills/Competencies
• Realize root cause of problem
• Able to understand or accomplish or deal with task/issue/situation/person
• Able to find the best solution
Education and experience
• University graduate
• Female/Male
• At least 2 years experience in supervisor role or above. 6-8 years experience in financial services, life insurance experience is preferred
Quyền lợi được hưởng
- In accordance with Company Policy
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty

SUN LIFE VIETNAM INSURANCE COMPANY LIMITED
29th Floor, Vietcombank Tower, 5 Melinh Square, Ben Nghe Ward, District 1, HCMC
Người liên hệ: HR Function
29th Floor, Vietcombank Tower, 5 Melinh Square, Ben Nghe Ward, District 1, HCMC
Người liên hệ: HR Function
Founded in March 2013, Sun Life Vietnam aims to provide financial solutions to help customers enjoy a secure and brighter future. Sun Life Vietnam has already established itself as the 6th largest life insurance provider and a market leader and industry pioneer in pensions. For details please visit www.sunlife.com.vn. Ẩn chi tiết
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SUN LIFE VIETNAM INSURANCE COMPANY LIMITED
Địa chỉ: 29th Floor, Vietcombank Tower, 5 Melinh Square, Ben Nghe Ward, District 1, HCMC
Quy mô: 100-499 nhân viên