Manager, Claims (Process)
Mức lương: Thỏa thuận
Đã hết hạn nộp hồ sơ - 116 lượt xem
Ngày cập nhật: 18/09/2019
Thông Tin Tuyển Dụng
Mô tả công việc
The Manager, Claims (Process) is responsible for:
- Leading H&S assessment and Claim Process Team;
- Setting up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services;
- Being Representative of Claims to communicate with Sales Force and other department on daily operations.
The Job:
- Lead H&S assessment and Claim Process Team.
- Communicate and coordinate with other departments in identifying improvement opportunities to Claims function;
- Collaborate with TPA to process all claim cases relating to H&S and Reimbursement products. Follow up TPA's quality and all reports;
- Set up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services;
- Build up and improve Claims workflow to help daily operation of faster, more accurate and convenient;
- Review and revise claims forms, letters, payment … to improve TAT;
- Review and put initial signature on manual letter including Declined Letter and major claim letter;
- Handle claim complaints effectively in line with company guidelines and give customer satisfaction;
- Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management;
- Other tasks as assigned.
- Leading H&S assessment and Claim Process Team;
- Setting up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services;
- Being Representative of Claims to communicate with Sales Force and other department on daily operations.
The Job:
- Lead H&S assessment and Claim Process Team.
- Communicate and coordinate with other departments in identifying improvement opportunities to Claims function;
- Collaborate with TPA to process all claim cases relating to H&S and Reimbursement products. Follow up TPA's quality and all reports;
- Set up practices, procedural manuals for Claims on daily operations to bring good experiences to customer on claim services;
- Build up and improve Claims workflow to help daily operation of faster, more accurate and convenient;
- Review and revise claims forms, letters, payment … to improve TAT;
- Review and put initial signature on manual letter including Declined Letter and major claim letter;
- Handle claim complaints effectively in line with company guidelines and give customer satisfaction;
- Manage the quality of regular/ad hoc reports to highlight any trends, impacts, issues on claim to senior management;
- Other tasks as assigned.
Yêu cầu ứng viên
The Person:
- University Graduate;
- Economics, Finance or Medical University is preferable;
- LOMA certificate is preferable;
- 5 years experience in claims field at life insurance company is preferable.
- Good command of English and Vietnamese;
- Experienced in claim assessment or knowledge of insurance would be great advantage;
- Effective interpersonal skills and good teamwork spirit.
- Customer Service Mindset;
- Well organized and good time management;
- Pro-active, innovative, integrity, meticulous and diligent;
- Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges;
- Life Insurance knowledges.
- University Graduate;
- Economics, Finance or Medical University is preferable;
- LOMA certificate is preferable;
- 5 years experience in claims field at life insurance company is preferable.
- Good command of English and Vietnamese;
- Experienced in claim assessment or knowledge of insurance would be great advantage;
- Effective interpersonal skills and good teamwork spirit.
- Customer Service Mindset;
- Well organized and good time management;
- Pro-active, innovative, integrity, meticulous and diligent;
- Strong manner of carefulness, responsibilities, problem solving, decision making, management under high pressure and upon challenges;
- Life Insurance knowledges.
Quyền lợi được hưởng
- 13th month
- Health Insurance
- Training Courses
- Health Insurance
- Training Courses
Cách thức ứng tuyển
Hồ sơ theo yêu cầu của nhà tuyển dụng khi liên hệ trực tiếp
Giới thiệu về công ty
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Người liên hệ: Human Resources Department
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh ...Chi tiết
In 2016, FWD acquired Great Eastern Life (Vietnam) Company Limited and changed the company name to FWD Vietnam Life Insurance Company Limited. FWD Vietnam aims to provide customer-led insurance coverage, including life insurance, personal accident, critical illness, and health-focused products. Along with ABBANK, our bank partner, we deliver a fresh customer experience and provide quality services nationwide in Vietnam. We are here for you From Hong Kong to Macau, Thailand to Indonesia, and now in Vietnam, FWD is breathing new life into the insurance industry and continuing to expand what we offer. Through our customer-led approach, FWD has a vision of becoming the leading pan-asian insurer and changing the way people feel about insurance. 6 countries over 1 million customers FWD leverages strength and experience from across Asia to provide a fresh approach to insurance in Vietnam. We offer a range of options that include life and general insurance products, health benefits, critical illness plans, and financial planning services. For more information on FWD's business across Asia please visit www.fwd.com. Growing to be the leading pan-asian life insurer FWD is the life insurance arm of investment group Pacific Century Group (PCG), an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. Pacific Century Group (PCG) is an Asia-based private investment group established in 1993. PCG has interests in three core business pillars: financial services, technology, media & telecommunication, and real estate. PCG has a strong track record of holding and developing assets over the long-term, and has a network of well-established connections in Asia. PCG’s interests in the financial services sector include asset management business PineBridge Investments, and insurance arm FWD Group. You can explore more of FWD Vietnam via our website: https://www.fwd.com.vn/vi/tuyen-dung/ Ẩn chi tiết
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Tìm thêm việc làm
FWD VIETNAM LIFE INSURANCE COMPANY LIMITED
Địa chỉ: 11th Floor, Diamond Plaza Building, 34 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Quy mô: 100-499 nhân viên
Việc làm tương tự
Manager, Claims (Process)
Mức lương: Thỏa thuận | Hạn nộp hồ sơ: Đã hết hạn nộp hồ sơ