Manager, Agent Relations

THE ROLE

The Manager, Agent Relations is responsible for building and maintaining strong relationships with key agents in Vietnam. The role will play a critical role in identifying potential strategic opportunities and drive the implementation of engagement activities to ensure growth of enrolments to RMIT Melbourne from Vietnam.

The key performance outputs of this role will focus on the successful implementation of engagement events, positive feedback from agents, the number of potential inquiries and the enrolment performance for both RMIT Vietnam and Melbourne.

KEY RESPONSIBILITIES

Agent management

Coordinate with the Regional Manager to manage agent relationships and their recruitment performance
Enable support and resources to the agent network to reinforce the recruitment strategy;
Provide market insights, intelligence and recommendations to support recruitment growth in Vietnam for RMIT Melbourne.
Promotion activities

Coordinate with the Melbourne International student recruitment team and the Marketing team in Vietnam to provide marketing materials and campaign resources to agents;
Conduct training sessions about RMIT Programs and admissions information to agents and prospective students;
Present and consult for RMIT Melbourne at education fairs and exhibitions;
Coordinate with internal stakeholders to organise recruitment events, school engagement, pre-departure sessions and workshops;
Where necessary, provide support and work with other in-country team members in SEA.

Administration and admissions

Manage the lead and application data and generate performance reports to support agents in conversion strategies and campaigns;
Assess applications, process offers for straightforward cases and lift conditions on offers.

KEY SELECTION CRITERIA

Bachelor degree in a relevant discipline with a minimum of 5 years working in an education, marketing or service-based industry
Demonstrated high level communication skills, written and spoken (English and Vietnamese)
Well-developed and demonstrable strong interpersonal skills, including flexible negotiation, liaison, and cross-cultural communication specifically related to excellent customer service and sales functions
Excellent presentation skills in front of large audiences
Experience in data management and maintenance of CRMs with attention to detail and accuracy
Demonstrated experience in analysing data and developing reports
Well-developed planning, organisational and problem-solving skills with the ability to supervise, coordinate and/or implement tasks in a timely fashion
Demonstrated ability to work independently and as part of a team environment

BENEFITS

Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.
Attractive salary package with meal and clothing allowance
13th month Tet bonus
Private premium medical insurance
20 days annual leave, 10 days sick leave per annum
Education fee support for staff dependents after a qualifying period

ENGLISH PROFICIENCY REQUIREMENTS

If English is not your native language then you will be required to demonstrate a minimum English language proficiency standard at advanced level (Linguaskill business score 170), equivalent to IELTS (General) 6.5. RMIT Vietnam will require you to complete a Linguaskill test to assess your level of English before an offer of employment can be made.

HOW TO APPLY

Click on the ‘Apply Now’ link. Applications close on 25 March 2020
http://careers.rmit.edu.vn/vn/en/job/587913/manager-agent-relations

- 13th month salary
- Premium private medical insurance
- 20 days of annual leave

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