Manager, Account Services Operations - Phòng Dịch Vụ Tài Khoản

Handle daily processing activities to serve business in Account Services Operations for all client segments.

Check account opening form and supporting documents to ensure that they meet bank’s requirements and authorize account opening, account maintenance and account closure in core banking system within turnaround time.

Clearly understand on bank’s process, policy, procedure as well as local regulation to avoid any potential operational risk.
Overall control and support other team member to ensure no pending cases.

Strictly follow operational procedures, Key Control Standards, Group Policies and Regulatory requirements. Proactively manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head, Account Services Operations.

Ensure accuracy and high productivity of the whole team, good knowledge on technology, ability to create and improve daily tasks to support business growth.

Other tasks and back up for Unit Head, Account Services Operations when required.


Key Roles & Responsibilities Control:
Overall and direct control Account Services Operations, play as a checker role for checking and approving account opening transaction.

Ownership of the generic end to end process model for the product to ensure standardization.

Accountable for defining a Risk Management methodology and the end to end control environment for each product that ensures compliance with applicable internal policies and practices as well as external regulations and laws.

Ensure that the Unit meets the service levels.

Ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.

Implement different measures to reduce cost.

Actively managing and monitoring performance against defined
Key Risk and Performance Indicators at the consolidated product level.

Responsible for developing the processing and support strategy applicable to each product to ensure that it is in line with the overall Banking Operations strategy and that meets the needs of the individual product

Service Delivery:

Maintain service level agreement metrics on turnaround and accuracy.

Effective stakeholder engagement to understand and fulfil the needs of internal clients.

Use metrics to drive decisions around service delivery improvements.

Build and maintain a strong relationship with existing customers.

Risk:
Manage the maintenance of operational integrity throughout the unit.

Proactively monitor and manage operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Unit Head

Responsible for the identification, escalation, management and mitigation of all aspects of risk in accordance with all relevant products at Group product level policies.

Follow up to ensure all reported risks have been eliminated.

Ensure products & services are delivered in compliance with local Regulatory Requirements.

Qualification/education: University degree and/or professional qualification, Major in Economic and Banking is preferable.
Experience requirement: with 5 years product and/or operations experience in Account Services and Banking Operations.
Operations Risk Management: Has a strong understanding of the knowledge or skill area and is able to apply it very effectively in the position.
Product knowledge: Has a highly detailed, through understanding of the knowledge or skill area and is able to apply it with tremendous effectiveness in the position. Is sought out for advice when tough problems arise and others are unable to solve them.
Capacity planning, people management, process management skill.
Good communication/negotiation skill.
Have good communication/writing in English.

- 13th payment
- Premium Healthcare plan for you and your dependents
- 18 days full paid leave a year

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