Maintenance & Support Engineer (Software Engineer)

M&S Engineer (Banking Software) has to identify root causes of production problems in application, software configuration, software defect running on SST e.g., ATM, CRS, ATS based on customer feedback, logs, analytics, and other reports.
 Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
 Set up equipment for customer, performing or ensuring proper installation of cable, operating systems, and appropriate software.
 Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
 Confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
 Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data
 Assemble and modify existing pieces of equipment to meet special needs.
 Develop training materials and procedures, and/or train users in the proper use of hardware and software.
 Observe system functioning to verify correct operations and detect errors.
 Direct technicians, engineering designers or other technical support personnel as needed.
• Interacts with account engineer and the customer, when the customer’s issue cannot be resolved directly by first level Support.
• Provides technical assistance and support to customers if issues are encountered
• Analyzes issues as described by the customer through log files, testing, reverse engineering and determines the best course of action to resolve.
• Builds and tests the solution, deploys it to the client’s environments, and validates the resolution.
• Provides status updates to clients on a regular basis.
• Includes all appropriate departments to facilitate a successful resolution to any client issue.

 Bachelor degree or above in computer science, computer engineering or equivalent.
 A minimum of 5-8 years professional qualified experiences in a medium or large private or corporate practice.
 Expert level in Java or C++.
 Fast learner.
 Self-motivated, responsible, able to work independently but enjoys team working environment.
 Strong analytical skills and task management skills.
 Able to meet tight deadlines with good time management skills.
 Excellent written and verbal communication is required to communicate with internal and external customers.
 Ability to manage expectations of self and others.
 Excellent positive customer service skills.
 Able to go to customer site and travel oversea with short notice.
 Experience in bank, financial or ATM industries would be beneficial.

- Attractive salary and benefits
- Modern and friendly working environment with good opportunities for career path
- Good Health care and Insurance programs for all employees from starting date

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