Level 1 System Administrator

Your tasks:
• Perform 24x7 incident and change management tasks on diverse systems but strictly according to documented procedures. Example:
o Perform regular backups and restoration
o Perform simple change managment
o Perform level 1 troubleshooting and resolution
o Escalate issues to appropriate level 2 team
o Perform incident coordination from start to end with all parties
• Generate and provide regular reporting according to predefined schedules
• Propose improvements on operations to L2 System Administrators
• Handle hotline calls from customers and redirect to proper teams if required
• Report to the team leader about activities and projects

Required skills:
• Customer oriented approach
• Technically curious and having analytical skills
• Self-organized and prioritize work
• Team player
• Ability to work on a shift basis

Technical skills:
• Basic or intermediate knowledge and system administration skills on Linux or Windows
• Basic or intermediate understanding of network technologies and protocols
• Basic or intermediate understanding of protocols frequently used by applications (HTTP, HTTPS, FTP, SMTP, SSH, etc.

Communication skills:
• Intermediate / advanced speaking, reading and writing skills in English
• Ability to read technical procedures and apply them
• Ability to handle calls in English

Having knowledge and experience in the following technologies is an advantage:
• Other UNIX like OS: Solaris, AIX etc.
• Database: MySQL,Oracle
• Bash shell scripting / Python

- 13th Month Salary
- Private Insurance
- Internal & External training skills

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