Learning and Development Manager

Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. This position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resources

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
• Ensure effective training programs are in place for the following:
 New Employee Orientation
 Train the Trainer
 Customer Service Training
 Technical job specific training (through certification of departmental standards and procedures)
 Supervisory Skills Training
 Management Development
 Fire, Life and Safety Training
 Selling Skills
 Employee retraining
• Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
• Maintains all hotel training records
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and critique performance
• Use IHG benchmarks to monitor success of training programs
• Assist Department Trainers in preparing and conducting departmental training and assess accordingly
• Prepare and monitor training programs for:
 Management Trainees
 Work Experience
 Hotel School Trainees, etc
• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
• Produce monthly training reports for your Manager and the General Manager including:
 Internal Training Programs conducted:
 Who attended
 Number of people attended
 Duration of training
 Who trained
 Cost of delivery (including labor costs)
 Anticipated return on investment and/or training goal
 External training programs attended:
 Who attended
 Number of people attended
 Duration of training
 Who trained
 Cost of delivery (including labor costs)
 Anticipated return on investment and/or training goal
• Liaise with other Training Managers to share experiences and resources
• Liaise with educational institutions conducting hospitality and training courses
• Maintain current information and records of suppliers of training resources and materials
• Delivers briefings of all internal programmes to executive management and department heads
• Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
• Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Works with Director of Finance in the preparation and management of the Department’s budget
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time.

Required Skills:
 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
 Corporate certification in training programs may be required such as 360 Feedback Certification, GTC Registered Assessor, and Certified Assessment Centre Assessor designations, etc.
 Proficient in the use of Microsoft Office
 Problem solving, analytical, reasoning, motivating, organizational and training abilities.
 Good writing skills
Qualifications:
 Bachelor’s degree in Human Resources or Training.

Experience:
 4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.
 Experience in L&D Management of 500+ employees
 IHG Experience is essential – skills in delivering effectively IHG brand standards
 Senior L&D Management Experience in Asia
 Management Experience in remote locations or Islands

Benefits:

• Competitive Salary
• Free Housing
• Monthly Rest & Relaxation allowance
• Food & Beverage Allowance
• 20 days annual leave and relevant public holidays
• Health insurance
• Learning and development programs
• Annual Home leave ticket
• Relocation Assistance
• IHG Staff Discounts
Position is on Single Status basis

- Lương tháng 13
- Bảo hiểm Sức khỏe Bảo Việt
- 20 ngày phép năm

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