Lead Qualifier

Overall Role:

- Lead searching through webs
- Qualify leads by telephone
- Update revenue potential in profiling tool and comet
- Face-to-face contact to do lead generation/sales blitz
- Attend workshop/seminar/forum to understand market

Accountabilities:

- Internal Customer: Undertake any projects/duties as assigned by the SOG B2C Owner
- External Customer:
+ Calls leads as assigned by system
+ Calls Multichannel customers for re-profiling/rank up as prioritized by Multichannel Coordinator
+ Notifies sales executive of development lead when needed

- Internal Stakeholder: Country Sales Function(Field Sales Group, Telesales Group, Marketing, CS Groups)
+ Ensure co-operation with other members of the sales team and throughout the sales force

Process:

- Lead Qualification Process Deployment
+ Execute call plan provided by B2C Owner
+ Use communications skills to identify decision makers for Express shipping and gain access to them
+ Combine sales skills with DHL product/service knowledge and convert the maximum possible suspect leads into prospects/identify rank-up potential during re-qualification
+ Continually develop knowledge of DHL’s services and general commercial awareness in order to provide the best possible standard of customer service and maximise the department’s contribution to the sales function

- Customer Information Maintenance & Reporting: Ensure that customer information is maintained accurately on the customer database

- Bachelor’s Degree
- Good selling skills in Services (1 -3 years)
- Communication skills (English and local language)
- Planning skills
- Neat appearance
- Can do attitude and open mindset

- Functional incentive
- Health insurance package
- Competitive salary

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