Lazada - Reporter / Data Analyst / AI Trainer

• Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products

• Combine business knowledge and customer use cases to provide the best possible resolution fitting customer needs

• Participate in algorithm model building and optimizing customer experience, monitoring key indicators and evaluation metrics to maintain the chatbots

• Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products

• Connecting technology, products, operations and other teams to drive for business changes

• AI trainer leaders may have additional responsibilities of managing, training and mentoring AI trainers.

Professionals who have the knowledge in customer service in E-commerce, project management and data analysis

• Business knowledge: 2+ years of customer service experience in e-commerce / retail operations

• Data analysis skills: Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly

• Strong empathy and focus on customer experience and satisfaction

• Communication and collaboration skills.

Strong project management and communication skills

Ideal profiles:

• Have customer service experience in E-commerce or Retail operations for more than 2 years, with a strong understanding of how to operate in a seller environment

• Have experience in data analysis and project management

• Strong interest and belief in AI technology

• Bachelor’s degree

- Lương gross: thương lượng (lên đến 13.000.000 VND/tháng)

- Phúc lợi:

+ Bảo hiểm đầy đủ sau 2 tháng thử việc,

+ Lương tháng thứ 13

+ Xét tăng lương 1 lần/năm

+ Xét thưởng 2 lần/năm

+ Tặng quà vào các dịp Lễ, Tết trong năm

+ Tổ chức sinh nhật, team building, các chuyến du lịch, tặng quà kết hôn,…