Korean Customer Program Specialist

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 Reviews and ensures achievement of customer-specific KPIs and service agreements
 Coaches relevant stations to ensure that the customer OP is followed and specifications are met
 Provides performance reporting
 Maintains communication will internal/external/third parties to meet customer expectations
 Provides proactive problem resolution and corrective actions to ensure excellence in service
 Handles escalations or escalates further, if required
 Develops sustainable relationship with allocated senior mgmt customer
 Coordinates and monitors customer OP-related processes
 Engages with responsible functions to design process improvements as needed
 Identifies customer needs, collaborates with appropriate commercial owner or up-sells if applicable
 Coordinates implementation of additional business
 Participates in reviews with Head of CS, Managers, other Customer Program Specialists to identify areas of improvement, reviewing KPIs and enhancing overall service quality

 Proven track record in a CS Team Leader/other customer facing role, with specific experience in servicing key customer
 Excellent knowledge of forwarding business, DGF products (Airfreight/ Ocean Freight) and business systems
 Excellent understanding of customer needs
 Excellent knowledge of CS processes and systems
 Excellent analytical and problem solving skills
 Proven project management skills
 Self-directed and proactive working style
 Excellent communication and negotiation skills
 Fluent in English communication (verbal/written)

- 13th salary + Annual Bonus
- Additional Insurance
- Laptop

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