Korean Client Liaison Executive

* GENERAL INFORMATION:

The Client Liaison Executives will:
- provide excellent customer service to Korean patients,
- Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
- In charge of Korean Hotline.
- Providing Korean translation for Korean patients


* KEY RESPONSIBILITIES:

Meet and greet (Greeting and managing patients with professional manner)
- Providing Korean translation service for Korean patients
- Answering phone calls
- Making appointments
- Gathering information to complete patient file
- Checking I.D papers, insurance membership and details
- Managing Korean patient flow
- Handling cashier work
- Ensuring all information is ready for billing and payment purposes
- Checking that Korean patients have all necessary documentation/ reports/ medication, etc. before leaving the clinic
- Assisting with medical evacuation as required from time to time
- Assisting Korean patients to make bookings outside FMP
- Perform other tasks as assigned by Line Manager
- In charge of the Korean Hotline
- Close communication with Korean team in HCM

REQUIREMENTS:

* EDUCATION & EXPERIENCE:
- Holder of a diploma or equivalent degree
- Customer relation/ interaction background would be an advantage.
- At least 3 years’ experience in customer relation/ interaction, preferably at foreign service companies or in the healthcare/ service industry
- Background as a nurse will be plus.

* KEY CAPABILITIES & SKILLS:

- Korean candidates (native speaker)
- Excellent communication and interpersonal skills
- Good problem solving skills and ability to handle conflicts
- Ability to work well under pressure
- Commitment to excel, striving to exceed standards and achieve best results
- Fluency in English is a must
- Caring and empathy
- Positive attitude, able to be multi-tasked
- Well-groomed, pleasant outlook is a plus.

- medical benefits

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