Key Account Specialist/ Manager (Vietnamese)

•Grow SOW with existing customers. 18 sales calls per month

•Generate and maintain a portfolio of 10 trading + 5 prospective CSI/MNC customers worth EUR 250 thousand controlled business p.a.

•Builds rapport and trust with customers by knowing the customer’s business and the market

•Maintain an active opportunity pipeline to support budget growth target and ensure it is entered on iSell. Meet and exceed budget targets

•Ensure accurate and timely entries and maintenance of high quality information on the CRM

•Have a clear understanding and knowledge of DHL products and services

•Make competitive proposals to customer and convert in favor of DHL

•Uses networks within the various Sales channels within DP DHL to collaborate on customers marketing strategies and offers a full supply chain of services to service customer needs.

•Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)

•Prepare regular MBR and QBR meetings with customer and ensure we have customer improvement plans to offer customer with excellent customer satisfaction

•Good understanding of sector issues in the forwarding industry and deep knowledge on Air Freight & Ocean Freight products and business models; experience with Key Account Sales channel.

•Well developed management skills collaborative leadership style to steer senior Sales Team

•Ability to identify customer needs by gathering information and building long-term relationships

•Good communication and presentation skills

•Conceptual thinking and analytical skills

•Fluent in English verbal/written communication

- 13th salary + annual bonus
- Additional Insurance
- Laptop

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