Key Account Manager

Account Management

• Ensure the development and maintenance of customer relationships and enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction
• Ensure increased consistency of services and pricing linked to “integrated solutions”;
• Grow the share of business, as well as expand the relationships within the customer identifying influencers, gatekeepers, decision-makers within Vietnam but also to direct and align with Regional and Global KAM’s to further penetrate the client organization;
• Deploy a strong consultative selling approach with assigned accounts to identify their supply chain challenges and develop value creating solutions that drive increased scope of engagement and share of wallet for Company;
• All account issues proactively managed and resolved using continuous improvement principles to enhance service levels;
• Improve client satisfaction based on formal feedback and surveys of your customers.

New Business

• Ensure the identification and targeting of opportunities with customized propositions
• Provide support & leadership to local sales to develop business within portfolio of assigned clients;
• Participate to the VM Activities by supporting presentations to prospects and other clients and showcasing best practices & innovative solutions from your accounts;
• Work with VM manager to develop standardized offering from the customized solutions deployed on your customer;
• Engage with VM manager, product stakeholders, IT & management teams to create value-adding service offerings that can be taken back to your clients;

• University degree or equivalent;
• Minimum 5 years relevant experience in sales, operations (F&B, Hospitality), customer service fields with at least 3-year senior sales position;
• Good command of spoken and written English;
• Good at negotiation, problem solving & presentation techniques;
• Well-versed sales techniques, consultative selling, customer psychology and purchasing patterns.

Attractive benefits